Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center
The Solution EK worked with the organization’s knowledge management, content authoring, and user experience teams to create a semantically meaningful content model. This helped to distribute knowledge base content to multiple internal and external audiences across multiple channels, including LLM-based … Continue reading
Understanding the Business Value of Headless CMS
Overview A headless CMS, one in which the content authoring “body” is separated from the content distribution channels (or heads), allows an organization to: Author once and publish to multiple channels; and Reuse the same content in multiple contexts. This … Continue reading