Emily Crockett Speaking at Upcoming Webinar “Mission-Critical Content Strategy: Navigating Compliance & Personalization for Government”

Enterprise Knowledge’s Content Engineering Consultant, Emily Crockett, will join Karen DeWolfe, VP of Regulated Industries at Aprimo, for a co-hosted live webinar, “Mission-Critical Content Strategy: Navigating Compliance & Personalization for Government” on Wednesday, November 15th from 11:00 AM – 11:30 … Continue reading

What is a CCMS and Why Do I Need One?

If you work on a content or technology team, you may have heard about Component Content Management Systems (CCMS) and wondered, “do we need that?” CCMSs have grown in popularity over the past few years and have begun to prove … Continue reading

Content Management Strategy for an International Retailer

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

KM Strategy for a Multinational Software Company

The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading

EK’s Hilger Guest on Upcoming Content Wrangler Webinar

EK’s COO, Joe Hilger, will be a guest on an upcoming episode of ‘The Content Wrangler,’ titled “Knowledge Graphs and the Customer Journey.” In this episode of “From the Top,” Hilger will be joined by other experts to discuss the … Continue reading

System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance

The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading

Understanding the Business Value of Headless CMS

Overview A headless CMS, one in which the content authoring “body” is separated from the content distribution channels (or heads), allows an organization to: Author once and publish to multiple channels; and Reuse the same content in multiple contexts. This … Continue reading

Three Important Factors to Consider for Implementing Effective Content Management

Organizational change, although deeply beneficial, is no easy task. One particularly daunting task is initiating an effective content management effort that will be embraced by their users. Organizations often want to change their content practices, make it more findable, less … Continue reading