KM Strategy Workshop and Roadmap for a Global Product Testing Organization

The Challenge An industry-leading product testing organization was seeking the ability to quickly and efficiently gain an understanding of their knowledge management (KM) current state, and subsequently develop a foundational strategy to reach their desired state and a roadmap with … Continue reading

Content Management Strategy for an International Retailer

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

Agile Knowledge Management

EK uses an agile approach in everything we do. In this presentation from the 2018 KMI Showcase, Joe Hilger shares how we apply agile across all of our KM projects. Learn how EK uses agile to develop a KM Strategy. Once … Continue reading

Why Practical Knowledge Management Matters More Than Ever

EK’s Zach Wahl recently presented at the annual KMI Showcase in Tysons Corner, VA. Wahl’s presentation, titled “Why Practical KM Matters More than Ever,” covered EK’s definitions of Knowledge and Information Management and discussed core business challenges and how KM can help … Continue reading

Prioritization Best Practices for Knowledge & Information Management

If you’re anything like me, you’ve set some ambitious goals for 2017. Whether at the individual level or the enterprise level, there will always be limited time and resources, so it’s important to prioritize the goals you want to achieve. … Continue reading

Website Design Best Practices

Over the last six months, Enterprise Knowledge (EK) has been in the midst of taking the best of what we know and applying it to our own website. Though we’ve helped an array of Federal Agencies, Fortune 500 Companies, and … Continue reading

Agile Activation Workshop

While many IT businesses want to go agile, many of them do not know where to start. Others come to us after a failed agile transformation in which a development team was sent to a Certified ScrumMaster training and told they were agile without being armed with the practical tools to succeed. Continue reading

IV&V for Agile Projects

The Federal government is transitioning more and more projects to Agile development methodologies.  Agile’s success with commercial projects has led to greater adoption of Agile in the Federal Government.  The move to Agile poses a number of challenges for government … Continue reading

EK Presenting on Agile at Upcoming IEEE Event

Enterprise Knowledge’s Joe Hilger will be co-presenting at the May 27th IEEE Software Special Interest Group meeting in McLean, VA.  Hilger and Mark Shima of CIO Accelerators will share interesting ways to make Agile projects deliver real business value at … Continue reading