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Tag: User Experience

Make Content Management Systems Work for You: Designing Your CMS to Deliver KM Solutions

Logan Cort July 26, 2023 . White Paper

The most common use case our clients report for implementing their Content Management System (CMS) is “we needed a place to store our documents.” When they come to Enterprise Knowledge (EK), they’ve begun to realize that storing content is one … Continue reading

Posted in
Advanced Content Knowledge Management Strategy & Design
Tagged as
CMScontent management systemGovernanceMetadataUser Experienceworkflows

Knowledge Management Technology to Improve Learning Outcomes

Rebecca Wyatt February 25, 2022 . Blog

Learning Ecosystems should be designed to not only present educational information, but to truly promote learning. There are many factors that improve learning outcomes within learning ecosystems, but two of those factors most strongly impacted by knowledge management technology are … Continue reading

Posted in
Enterprise Learning Technology Solutions
Tagged as
Componentized ContentComponentized Content Management SystemContent Personalizationfindabilityheadless CMSKMKnowledge ManagementLearning EcosystemReusabilitySCORMUser Experience

EK’s Ivanov and Taylor to Speak At Upcoming Webinar On Content Management: “From Docs to Components”

EK Team January 25, 2022 . News

Enterprise Knowledge Senior Content and Solution Architect Yanko Ivanov and Business Analyst Madison Taylor will present a webinar hosted by Drupal4Gov. Ivanov and Taylor will explore the journey from a traditional CMS as a tool for delivering complete web pages … Continue reading

Posted in
Technology Solutions
Tagged as
CCMSCMSComponentized Content Management Systemcomponentscontent management systempersonalized user experincetailored user experienceUser Experience

Using Wireframes to Define and Visualize Enterprise Knowledge Graphs

EK Team May 4, 2021 . Blog

As a complement to our enterprise search engagements with clients, we often end up exploring how the implementation of a knowledge graph can establish the foundation for more advanced KM and data efforts, such as smart search or AI capabilities … Continue reading

Posted in
Knowledge Graphs & Data Modeling, & AI
Tagged as
Enterprise Knowledge GraphsEnterprise Searchknowledge graphsSearch DesignSearch UXUI designUI/UXui/ux designUser Experienceuser interfaceUX designwireframes

The UX Guide to Chatbots

EK Team September 11, 2020 . Blog

Think your organization could benefit from a chatbot but not sure where to start? Or, are you curious to know if your organization would actually benefit from chatbot implementation? In this blog, I’ll review four necessary areas of consideration before … Continue reading

Posted in
Knowledge Graphs & Data Modeling, & AI
Tagged as
AIartificial intelligencechatbotchatbotsconversational user interfaceCUImachine learningnatural language interfaceUser ExperienceUX design

If I Only Had an (Enterprise Search) Brain: Behind the Wizardry of a Seamless Search Experience

EK Team August 28, 2020 . Blog

We all know what a seamless search experience feels like. Thanks to Google and Amazon, we expect to immediately find that restaurant, book, or movie we’re looking for. For an end user, using an effective search portal is like watching … Continue reading

Posted in
Enterprise Search
Tagged as
content reportsEnterprise SearchfacetsSearchsearch analyticssearch depthUser Experienceuser feedback

Using Facets to Find Unstructured Content

EK Team January 14, 2020 . Infographic

What does ‘faceted navigation’ mean to you? For web-savvy individuals, it’s a search experience similar to that which you would find on Amazon. Facets primarily allow an individual to quickly sort through large amounts of information to locate a single … Continue reading

Posted in
Taxonomy & Ontology Design
Tagged as
AIartificial intelligenceconsumerDataenterprise aifaceted navigationfacetsfindabilityinformationrelationshipSearchsearch experiencesearch facetsunstructured contentunstructured datauserUser ExperienceUX

The Intersection of User Experience and Accessibility

Rebecca Wyatt January 7, 2019 . Blog

Because EK strives to develop the best web products for our clients, we have a lot of conversations about how to create the best experience for the users of those products and systems. Again and again we come back to … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
KMKnowledge ManagementUser ExperienceUXUX design

Personas to Products: Writing Persona-Driven Epics and User Stories

EK Team August 6, 2018 . Blog

Personas encompass the needs, motives, values, expectations, and goals of a user and help us develop user-centered products and solutions. This is particularly important when integrating knowledge management throughout our business; an approach where we are constantly involving business users … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
AgileKMKM StrategyKnowledge Managementuser adoptionuser centered designUser ExperienceUser PersonasUser Storiesuser-centricUXUX design

Validation Techniques to Enhance Usability

EK Team November 30, 2017 . Presentation

In this recent presentation from Taxonomy Bootcamp 2017, part of KMWorld, EK consultants Ben White and Tatiana Cakici discuss various validation techniques to ensure usability of taxonomy designs.

Posted in
Taxonomy & Ontology Design
Tagged as
usabilityUser ExperienceUX
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