Breaking it Down: What is an Ontology?

Happy Halloween! If I had to pick a word relating to my work that incites the most heated debates about its meaning and purpose, I would have to go with ontology. Let’s be honest, it sounds like a term that … Continue reading

Content Management Strategy for an International Retailer

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

Improving Product Documentation With a CCMS and a Knowledge Graph

The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading

EK at the Rocky Mountain SLA Virtual Conference

Enterprise Knowledge’s Senior Consultant, Guillermo Galdamez, is participating as a panelist in the Rocky Mountain Special Libraries Association’s 8th Annual Mini-Conference, being held virtually on Thursday, September 30th.  The panel will focus on Knowledge Management, current techniques and approaches, how … Continue reading

EK Included on Inc. 5000 for Fourth Consecutive Year

Inc. magazine today announced that Enterprise Knowledge, the world’s largest dedicated Knowledge and Information Management services firm, is ranked at number 2,343 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in the United … Continue reading

The Next Level of Integrated Enterprise Knowledge: PoolParty 6.0

A couple of weeks ago, Semantic Web Company (SWC) released a new version, 6.0, of their already extensive PoolParty Semantic Suite with some exciting new additions. Why does this matter? The PoolParty Semantic Suite is further solidifying its spot at … Continue reading

What is an Ontology and Why Do I Want One?

Ontologies and semantic technologies are becoming popular again. They were a hot topic in the early 2000s, but the tools needed to implement these concepts were not yet sufficiently mature. Ontology and semantic technologies have now matured to the point … Continue reading