Taxonomy Design
Improving Product Documentation With a CCMS and a Knowledge Graph
The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading »
Trimming an Untamed Taxonomy
When your taxonomy has overgrown your path towards usability, it’s time to do some gardening. Congratulations: you have a taxonomy! You’ve gone through the work of gathering user feedback, developing a design, validating the design, and you’ve come out the … Continue reading »
Designing Your Taxonomy to Fit Your Use Case: Common Taxonomy Use Cases (Part 1)
At EK, we’ve designed countless taxonomies for our clients over the years. These taxonomies are reflective of each individual client’s content and needs, and provide direct business value. One of the keys to our success is that before we even … Continue reading »
Enterprise Knowledge Playing Unprecedented Role at KMWorld 2021
Enterprise Knowledge (EK) is playing a central role at this year’s KMWorld Conference. Continuing EK’s principles of thought leadership and industry guidance, EK is playing an unprecedented role at KMWorld, the world’s leading KM conference. This year, EK experts are … Continue reading »
How Do I Implement A Taxonomy?
Congrats, you have a taxonomy! It is a strategic milestone for many organizations whether the taxonomy is instantiated in a taxonomy management system of some type, or, as we much more commonly see, stored in a spreadsheet. Regardless, your next … Continue reading »
System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance
The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading »
Improved Customer Service and Risk Management through KM
The Challenge At over 30,000 employees, this diverse insurance organization has business areas that widely vary in information maturity, some actively leveraging taxonomies while others used basic/unorganized tagging systems or simple folder structures. Even business areas with mature taxonomies were … Continue reading »
Enterprise Level vs. Team Level Taxonomies
Many of our clients ask us how to maintain taxonomies at both the enterprise and the team level without duplicating effort, overcomplicating systems, or burdening end users with multiple metadata fields. Depending on the size of your organization, the size … Continue reading »
Taxonomy Use Cases: How To Estimate Effort and Complexity
When asked to define taxonomy, I like to define it as a method rather than a thing. I typically say taxonomy is a way of categorizing things hierarchically, from general to more specific. Sounds simple enough, right? After all, who … Continue reading »
Common Taxonomy Design Mistakes, Part I: Failing to Include Your End Users
The necessity of a business taxonomy has become increasingly apparent as organizations across the globe have shifted to working from home and, consequently, have an increased need for their employees to be able to quickly and independently find and discover … Continue reading »