The Semantic Exchange: Metadata Within the Semantic Layer
Enterprise Knowledge is pleased to introduce a new webinar series, The Semantic Exchange. This session is the third of a five part series where we invite fellow practitioners to tune in and hear more about work we’ve published from the … Continue reading
The Semantic Exchange: What is Semantics and Why Does it Matter?
Enterprise Knowledge is pleased to introduce a new webinar series, The Semantic Exchange. This session is number two of a five part series where we invite fellow practitioners to tune in and hear more about work we’ve published from the … Continue reading
The Semantic Exchange: Why Your Taxonomy Needs SKOS Webinar
Enterprise Knowledge is pleased to introduce a new webinar series, The Semantic Exchange. We’re kicking off a five part series where we invite fellow practitioners to tune in and hear more about work we’ve published from the authors themselves. In … Continue reading
EK’s Heather Hedden to Present Taxonomy Basics at the Virtual Taxonomy Boot Camp London
Heather Hedden, a Senior Consultant at Enterprise Knowledge, will lead a special Taxonomy Basics online event organized by Taxonomy Boot Camp London, which has been holding virtual half-day “bite-sized” conferences since 2020. An experienced instructor of taxonomy workshops and taxonomy/ontology … Continue reading
Extending Taxonomies to Ontologies
Sometimes the words “taxonomy” and “ontology” are used interchangeably, and while they are closely related, they are not the same thing. They are both considered kinds of knowledge organization systems to support information and knowledge management. Yet there is often … Continue reading
Heather Hedden to Speak at World IA Day 2024 Boston
Heather Hedden, a Senior Consultant at Enterprise Knowledge, is the featured speaker at the upcoming World Information Day 2024 Boston event. World Information Architecture (IA) Day, a global volunteer-run event, celebrates information architecture and shares knowledge and ideas from analogue … Continue reading
Taxonomy Workshop and Content Governance for a Multinational Healthcare Company
The Challenge EK was engaged by an industry-leading knowledge management (KM) platform to conduct a Taxonomy Workshop and formulate a Content Governance Plan to support their broader implementation project with a multinational healthcare organization. This effort focused specifically on the … Continue reading
Content Management Strategy for an International Retailer
The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading
Designing Your Taxonomy to Fit Your Use Case: Advanced Taxonomy Use Cases (Part 2)
In my previous blog, I wrote about building a taxonomy for two foundational use cases – findability and navigation – that we commonly design for at EK. This blog will focus on two advanced, yet still common, taxonomy use cases. … Continue reading