Knowledge Cast – Laurie Gray of RGP
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Laurie Gray, Vice President Customer Experience & Design at RGP. Laurie is an experienced leader with deep expertise in successful user-centered product design, development and launch. She … Continue reading
Knowledge Cast – Niall Thomas of Zendesk
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Niall Thomas, Global Manager, Knowledge Management at Zendesk. As part of the enablement team, Niall has designed and built a customer-centric internal knowledge base for Zendesk Success … Continue reading
Three Important Factors to Consider for Implementing Effective Content Management
Organizational change, although deeply beneficial, is no easy task. One particularly daunting task is initiating an effective content management effort that will be embraced by their users. Organizations often want to change their content practices, make it more findable, less … Continue reading
Knowledge Cast – Nicki Usiondek of Fragomen
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicki Usiondek, Knowledge Management Manager at Fragomen. Fragomen is the largest immigration services law firm in the world and has a team over over 20 Knowledge Management … Continue reading
Knowledge Cast – Dave Simmons of General Services Administration
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dave Simmons, Knowledge Management Specialist/Senior Records Officer at General Services Administration. In his 14 years with GSA, he has worked with GSA staff to completely update the … Continue reading
Knowledge Cast – Lauren Reinhalter of Council on Foreign Relations
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lauren Reinhalter, Deputy Director of Research and Knowledge Management at The Council on Foreign Relations (CFR). Lauren Reinhalter has worked at CFR since 2016, where she oversees … Continue reading
Top 5 EK Blogs of 2020
As we enter the holiday season, EK reflects on all that we have to be thankful for. Amid this global pandemic, many companies were forced to close their doors. Conversely, EK has been fortunate enough to see continued growth over … Continue reading
Knowledge Cast – Dr. Paulette Hasier of Library of Congress
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Paulette Hasier, Geography and Map Division Chief at the Library of Congress. Dr. Hasier has served as Chief of the Geography and Map Division at the … Continue reading
Knowledge Cast – Stephanie Hill of Paypal
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Stephanie Hill, Sr. Director, Knowledge Management at PayPal. Stephanie Hill became the Senior Director of Knowledge Management in June 2019, and has focused on developing the content … Continue reading
7 Habits of Highly Effective Taxonomy Governance
This presentation, delivered by Guillermo Galdamez at the Taxonomy Bootcamp Connect Conference, offers seven practical tips for improving taxonomy governance efforts in your organization – making sure that the taxonomy continues to grow and evolve alongside the organization and communicating … Continue reading