The UX Guide to Chatbots
Think your organization could benefit from a chatbot but not sure where to start? Or, are you curious to know if your organization would actually benefit from chatbot implementation? In this blog, I’ll review four necessary areas of consideration before … Continue reading
A Case for Chatbots
“Welcome to our chat! You can ask me anything or request real human help any time. Ask me anything!” Whether you’re looking to buy a car, ordering pizza, or browsing research publications, the average internet experience tends to feature some … Continue reading
If I Only Had an (Enterprise Search) Brain: Behind the Wizardry of a Seamless Search Experience
We all know what a seamless search experience feels like. Thanks to Google and Amazon, we expect to immediately find that restaurant, book, or movie we’re looking for. For an end user, using an effective search portal is like watching … Continue reading
Taxonomy Use Cases: How To Estimate Effort and Complexity
When asked to define taxonomy, I like to define it as a method rather than a thing. I typically say taxonomy is a way of categorizing things hierarchically, from general to more specific. Sounds simple enough, right? After all, who … Continue reading
Common Taxonomy Design Mistakes, Part I: Failing to Include Your End Users
The necessity of a business taxonomy has become increasingly apparent as organizations across the globe have shifted to working from home and, consequently, have an increased need for their employees to be able to quickly and independently find and discover … Continue reading
Measuring the Success of KM Digital Transformation
Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an … Continue reading
EK Included on Inc. 5000 for Third Year in a Row
Inc. magazine today announced that Enterprise Knowledge, a global knowledge and information management consulting firm serving the public and private sectors, is ranked at number 2,574 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private … Continue reading
RDF*: What is it and Why do I Need it?
RDF* (pronounced RDF star) is an extension to the Resource Description Framework (RDF) that enables RDF graphs to more intuitively represent complex interactions and attributes through the implementation of embedded triples. This allows graphs to capture relationships between more than … Continue reading
A Knowledge and Information Management Strategy that Optimizes Cloud Migration for a Legal Institute
The Challenge A general counsel’s office within the federal government was migrating their internal information system to the Amazon Web Services (AWS) cloud. As part of this initiative, the organization sought to enhance its Knowledge Management capabilities in order to … Continue reading
A Global Knowledge and Information Management Solution
The EK Difference Because this large, global organization was seeking to successfully complete an initiative that traversed multiple departments, the effort required alignment and support from department leads, staff, and executives. EK leveraged our proven facilitation and prioritization approaches tailored … Continue reading