News related to Enterprise Knowledge Speaking at Upcoming KM Showcase
Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading
EK Launches KM Maturity Benchmark Self-Assessment
Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment. EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading
EK to Host and Speak at Upcoming KMCDC Meetup
Enterprise Knowledge is hosting and speaking at Knowledge Management Community DC’s latest Meetup event on December 12th. To sign up, visit KMCDC’s Meetup page. The Meetup will begin at 3:30 PM and will be held at EK’s Headquarters. EK’s KM … Continue reading
Wahl Published in KMWorld Magazine
EK’s CEO Zach Wahl was featured in the most recent edition of KMWorld Magazine. Available online and in the January/February 2019 [Volume 28, Issue 1] print edition, Wahl’s article discusses the important role Knowledge Management plays in creating a foundation … Continue reading
Upcoming Agile & Design Thinking Course Details Announced
Enterprise Knowledge (EK) has released the full course overview for the upcoming two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking. The first offering of the course will be held July 24th and 25th in Tysons Corner, Virginia. … Continue reading
EK Teaming with KMI for New Agile & Design Thinking Certification
Enterprise Knowledge (EK) is teaming with the International Knowledge Management Institute (KMI) to offer a new certification course teaching KM practitioners how to leverage Agile, Design Thinking, and Change Management practices in the strategy, design, and implementation of Knowledge Management … Continue reading
Brawdy Speaks at Public Good App House Festival
On November 15, 2017, EK consultant Claire Brawdy helped facilitate a workshop as part of the inaugural Public Good App House Festival in downtown Washington, D.C. The workshop was titled “Tackle Challenging Collaborations with Design Thinking,” and focused on providing participants … Continue reading
Wyatt and Peterson Presenting at Web Content Mavens
EK’s Rebecca Wyatt will be presenting alongside Tori Peterson of the National Park Service. The duo will speak about Big Content: Content Strategy to Facilitate Change Management on Wednesday, October 25, 2017 for the Web Content Mavens. Rebecca and Tori … Continue reading
Brawdy and Wyatt to Speak at Change Management 2018 Conference
EK consultants Claire Brawdy and Rebecca Wyatt will be facilitating a workshop titled “Design Thinking to Co-Design Solutions” at the Change Management 2018 conference being held from March 25 – 28, 2018 in Las Vegas, Nevada. The workshop will provide … Continue reading
Enterprise Knowledge Featured at Upcoming KMWorld 2017
Enterprise Knowledge (EK) is playing an extensive role at KMWorld and the associated conferences this year. In total, six EK KM Experts will be sharing their experiences and offering thought leadership at the events, occurring the week of November 6th, … Continue reading