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Content related to Five Ways to Demonstrate the Value of KM [In the Age of AI]

How a Knowledge Graph Supports AI: Technical Considerations

In 2023, ChatGPT’s explosive popularity made Artificial Intelligence (AI) language models a household name. In essence, these models are a key component of natural language processing (NLP), a field of AI, focused on enabling computers to understand and generate human … Continue reading

The Difference Between Communities of Practice (CoP), Special Interest Groups (SIG), Employee Resource Groups (ERG), and Centers of Excellence (CoE)

Communities of Practice (CoPs) have been a long-standing tool in the knowledge manager’s toolbox as a way to foster learning, drive innovation, and capture institutional knowledge. But how do CoPs differ from other organizational community programs? Within any given organization, … Continue reading

Top Knowledge Management Use Cases (with Real World Examples)

Knowledge Management (KM) is presently experiencing a rebirth, with greater executive interest and organizational commitment. Driven by the post-Covid transition to hybrid and remote work, the employee churn during the great resignation, and the explosion of AI driven by knowledge … Continue reading

Applied Knowledge Management Series: Addressing Challenges at Large Enterprises, Part 2

In this two-part blog series, I identify six common challenges experienced by Fortune 500 and multinational organizations and offer solutions to them, providing explanations, justifications, and use cases for each. In Part I, I discussed the importance of anticipating and … Continue reading