Presentation

Content related to Governance and Iteration of Taxonomies

Climbing the Ontology Mountain to Achieve a Successful Knowledge Graph

Tatiana Baquero Cakici, Senior KM Consultant, and Jennifer Doughty, Senior Solution Consultant from Enterprise Knowledge’s Data and Information Management (DIME) Division presented at the Taxonomy Boot Camp (KMWorld 2022) on November 17, 2022. KMWorld is the world’s leading knowledge management … Continue reading

Jumpstarting Your Semantic Solution Design with UML Diagrams

Where do I start? Whether it be a taxonomy, an ontology, or a knowledge graph, this is a common question that we get from clients when they are beginning their scoping journey. We get it. It is difficult to define … Continue reading

Optimizing Your Taxonomy in SharePoint Online: Search Filters

All too often, clients come to Enterprise Knowledge (EK) with the issue that “we cannot find anything in our SharePoint sites.” Because of its highly configurable nature, SharePoint can quickly become the wild west of your organization if it is … Continue reading

Content Management Strategy for an International Retailer

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading