Knowledge Base - Page 20 of 64 - Enterprise Knowledge

Jumpstarting Your Semantic Solution Design with UML Diagrams

EK Team . October 19, 2022 . White Paper

Where do I start? Whether it be a taxonomy, an ontology, or a knowledge graph, this is a common question that we get from clients when they are beginning their scoping journey. We get it. It is difficult to define … Continue reading

What is a CCMS and Why Do I Need One?

EK Team . October 12, 2022 . Blog

If you work on a content or technology team, you may have heard about Component Content Management Systems (CCMS) and wondered, “do we need that?” CCMSs have grown in popularity over the past few years and have begun to prove … Continue reading

Taxonomy Workshop and Content Governance for a Multinational Healthcare Company

EK Team . October 7, 2022 . Case Study

The Challenge EK was engaged by an industry-leading knowledge management (KM) platform to conduct a Taxonomy Workshop and formulate a Content Governance Plan to support their broader implementation project with a multinational healthcare organization. This effort focused specifically on the … Continue reading

Technology Solution Recommendation for a Global Development Firm

EK Team . September 28, 2022 . Case Study

The Challenge A global development firm with thousands of employees and projects across the world was struggling with their content management strategy. Specifically, they were dealing with inefficient processes and outdated technology. This resulted in wasted time and frustration from … Continue reading

Optimizing Your Taxonomy in SharePoint Online: Search Filters

EK Team . September 21, 2022 . White Paper

All too often, clients come to Enterprise Knowledge (EK) with the issue that “we cannot find anything in our SharePoint sites.” Because of its highly configurable nature, SharePoint can quickly become the wild west of your organization if it is … Continue reading

Where Should KM Leadership and Governance Belong in an Organization?

Zach Wahl . September 9, 2022 . Blog

Whenever an organization invests in Knowledge Management (KM) solutions, whether it’s a new technology, process, or program, the question of who should have ownership and governance over these new tools and ways of working almost always arises. This KM function, … Continue reading

Knowledge Management Strategy Workshop

EK Team . September 8, 2022 . Product

KM is about connecting people to the knowledge and information that enables them to make decisions, complete tasks, and take necessary actions at the time of need. Good knowledge management results in improved business processes and outcomes, enhanced employee collaboration, … Continue reading

The Benefits of KM for Contact Centers and Help Desks

Madeleine Powell . September 2, 2022 . Blog

In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading

What Team Do You Need for Successful Knowledge Graph Development?

Sara Nash . August 24, 2022 . Blog

Many organizations look to take advantage of knowledge graphs to aggregate and align data from siloed systems, as well as enable explainable artificial intelligence solutions, but can get stalled if they don’t have enough experience building and scaling knowledge graphs. … Continue reading

Training and Organizational Design for a Federal Agency

EK Team . August 23, 2022 . Case Study

The Challenge A US federal agency with a wide array of geographic distribution and responsibilities sought to better distribute learning events and resources to diverse professionals spread all over the United States. With a workforce of over 20,000 and millions … Continue reading