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Improved Customer Service and Risk Management through KM

EK Team . August 7, 2021 . Case Study

The Challenge At over 30,000 employees, this diverse insurance organization has business areas that widely vary in information maturity, some actively leveraging taxonomies while others used basic/unorganized tagging systems or simple folder structures. Even business areas with mature taxonomies were … Continue reading

EK AMA – How do I get started fixing my content?

. July 23, 2021 . Podcast

Enterprise Knowledge’s Ask Me Anything series is back with another answer to a common question in Knowledge Management. Content is the topic in this episode of EK AMA as Zach Wahl asks Joe Hilger “How do I get started fixing … Continue reading

EK AMA – Why doesn’t my search work like Google?

. July 16, 2021 . Podcast

Enterprise Knowledge is proud to announce a new series to Knowledge Cast called EK AMA. EK AMA takes a look at common questions Enterprise Knowledge receives from our clients and colleagues and provides an quick answer to them. In this … Continue reading

Investing in Development Standards: Code Review Best Practices (Part 5)

EK Team . July 14, 2021 . Blog

This blog series has covered multiple facets of development standards, from code quality and documentation to configuring virtual and containerized environments. In the previous blog, we discussed the benefits of code reviews to ensure your organization is delivering high quality, … Continue reading

Investing in Development Standards: Code Review Benefits (Part 4)

EK Team . July 7, 2021 . Blog

In this blog series, we have covered the benefits and recommendations for development standards at your organization as well as the code quality and processes that can enable your team to perform at a higher standard. Code reviews are a … Continue reading

Knowledge Cast – Donita Volkwijn of Rockefeller Philanthropy Advisors

. July 2, 2021 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Donita Volkwijn, Manager of Knowledge Management at Rockefeller Philanthropy Advisors. Donita joined Rockefeller Philanthropy Advisors in May 2012, and leads Knowledge Management transformation efforts, with the aim … Continue reading

Employee 360 Views: Common Use Cases

Tatiana Baquero Cakici . July 2, 2021 . Blog

In an earlier blog, I discussed what Employee 360 Views are and which possible sources of information can feed them. In this blog, I describe why Employee 360 Views are important from various end users’ perspectives, what employee information they … Continue reading

Investing in Development Standards: Processes (Part 3)

EK Team . June 30, 2021 . Blog

As I mentioned earlier in this blog series, there are a huge number of development tools and frameworks available and each seems to have their own benefits and use cases. As part of your development standards, you may select a … Continue reading

Employee 360 Views: What are they?

Tatiana Baquero Cakici . June 29, 2021 . Blog

Leaders from every organization need accurate and up-to-date information about their employees to support key corporate decisions, enhance business profitability, and remain competitive in today’s world. One of the best ways to better understand your employees is through an Employee … Continue reading

Investing in Development Standards: Code Quality (Part 2)

EK Team . June 23, 2021 . Blog

As I recently discovered, adding code quality standards to established codebases is a great way to get into tussles with other team members — and it’s for good reason. Retrofitting standards to existing code can cause a significant amount of … Continue reading