Blog Archives
Measuring the Value of your Semantic Layer: KPIs for Taxonomies, Ontologies, and Knowledge Graphs
Utilizing semantic applications in your business, such as an enterprise taxonomy, ontology, or knowledge graph, can increase efficiency, reduce cognitive load, and improve cohesion across the enterprise, among other benefits. While these benefits are extremely valuable they can be difficult … Continue reading
Improving Customer Experience in a Personalized Customer Resource Portal
The Challenge The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This … Continue reading
Generative AI-Assisted Taxonomy Development for a Global Investment Bank
The Challenge A multinational financial institution with a century-long legacy, celebrated for pioneering financial solutions and shaping the global economic landscape, relied on unstructured data for risk management. With a vast array of risks to consider, and a wealth of … Continue reading
Wahl Keynoting Inaugural Knowledge Summit Dublin
Enterprise Knowledge CEO Zach Wahl will be serving as a keynote speaker at the upcoming Knowledge Summit Dublin, to be held June 10-11 at Trinity College in Dublin, Ireland. This is the first year for the conference, designed as a … Continue reading
The Role of Ontologies with LLMs
In today’s world, the capabilities of artificial intelligence (AI) and large language models (LLMs) have generated widespread excitement. Recent advancements have made natural language use cases, like chatbots and semantic search, more feasible for organizations. However, many people don’t understand … Continue reading
Taxonomy Roller Coasters: Techniques to Keep Stakeholders on the Ride
Laurie Gray, Principal Consultant on Enterprise Knowledge’s Strategy team, and EK client Kate Vilches, Knowledge Management Lead at Ulteig, presented on November 6, 2022 at the Taxonomy Boot Camp Conference, co-located with KMWorld, in Washington, D.C. The talk, “Taxonomy Roller … Continue reading
QA for Personalized Content
We’ve all sifted through dense technical documentation which has way too much detail about features and products that aren’t even relevant to us – just to get to that one nugget of information we’re actually looking for (often on page … Continue reading
KM Fast Track to Search-Focused AI Solutions
In today’s rapidly evolving digital landscape, the ability to quickly locate and connect critical information is key to organizational success. As organizations struggle with ever-expanding datasets and information silos, the need for effective search-focused artificial intelligence (AI) solutions becomes vital. … Continue reading
Breaking it Down: What is an Ontology?
Happy Halloween! If I had to pick a word relating to my work that incites the most heated debates about its meaning and purpose, I would have to go with ontology. Let’s be honest, it sounds like a term that … Continue reading
EK’s Yanko Ivanov to speak at OmnichannelX Podcast
EK’s Principal Solution Consultant, Yanko Ivanov, will be the guest speaker at the OmnichannelX Podcast. Yanko specializes in applying advanced content strategies related to content governance, design, and engineering. His extensive experience includes leveraging knowledge graphs and AI technologies to … Continue reading