Blog Archives
Optimizing Historical Knowledge Retrieval: Standardizing Metadata for Enhanced Research Access
Enterprise Knowledge (EK) helps a federal research and development center standardize their descriptive metadata to support content findability. Continue reading
The Role of Taxonomy and Ontology in Semantic Layers
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024. Taxonomies at their core enable effective tagging and retrieval of content, and … Continue reading
Generative AI for Taxonomy Creation
There is a growing awareness and appreciation for taxonomies as information and knowledge management tools. Taxonomies – structured sets of terms tagged to content – support search, information discovery, browse navigation, news alerts and feeds, content recommendation and personalization, content … Continue reading
Overview of Taxonomies and Artificial Intelligence
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “An Overview of Taxonomies and AI” on January 30th, 2024, in the inaugural webinar of the “Artificial Intelligence webinar series: The promise and the perils,” hosted by the Knowledge & Information Management … Continue reading
Taylor Paschal to Facilitate World IA Day 2024 Richmond
Taylor Paschal, a Knowledge & Information Management Consultant at Enterprise Knowledge, is teaming up with Jenny Sassi to organize the upcoming World Information Architecture Day local event for Richmond, Virginia. World Information Architecture (IA) Day, a global volunteer-run event, celebrates … Continue reading
Extending Taxonomies to Ontologies
Sometimes the words “taxonomy” and “ontology” are used interchangeably, and while they are closely related, they are not the same thing. They are both considered kinds of knowledge organization systems to support information and knowledge management. Yet there is often … Continue reading
Heather Hedden to Speak at World IA Day 2024 Boston
Heather Hedden, a Senior Consultant at Enterprise Knowledge, is the featured speaker at the upcoming World Information Day 2024 Boston event. World Information Architecture (IA) Day, a global volunteer-run event, celebrates information architecture and shares knowledge and ideas from analogue … Continue reading
Measuring the Value of your Semantic Layer: KPIs for Taxonomies, Ontologies, and Knowledge Graphs
Utilizing semantic applications in your business, such as an enterprise taxonomy, ontology, or knowledge graph, can increase efficiency, reduce cognitive load, and improve cohesion across the enterprise, among other benefits. While these benefits are extremely valuable they can be difficult … Continue reading
Improving Customer Experience in a Personalized Customer Resource Portal
The Challenge The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This … Continue reading
Generative AI-Assisted Taxonomy Development for a Global Investment Bank
The Challenge A multinational financial institution with a century-long legacy, celebrated for pioneering financial solutions and shaping the global economic landscape, relied on unstructured data for risk management. With a vast array of risks to consider, and a wealth of … Continue reading