News related to Why People Fail to Share Knowledge

Webinar: Driving Contact Center Cost Efficiency with Knowledge Management

Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading

EK Launches KM Maturity Benchmark Self-Assessment

Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment.  EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading

Upcoming Agile & Design Thinking Course Details Announced

Enterprise Knowledge (EK) has released the full course overview for the upcoming two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking. The first offering of the course will be held July 24th and 25th in Tysons Corner, Virginia. … Continue reading

EK Teaming with KMI for New Agile & Design Thinking Certification

Enterprise Knowledge (EK) is teaming with the International Knowledge Management Institute (KMI) to offer a new certification course teaching KM practitioners how to leverage Agile, Design Thinking, and Change Management practices in the strategy, design, and implementation of Knowledge Management … Continue reading

Brawdy Speaks at Public Good App House Festival

On November 15, 2017, EK consultant Claire Brawdy helped facilitate a workshop as part of the inaugural Public Good App House Festival in downtown Washington, D.C. The workshop was titled “Tackle Challenging Collaborations with Design Thinking,” and focused on providing participants … Continue reading

Enterprise Knowledge Featured at Upcoming KMWorld 2017

Enterprise Knowledge (EK) is playing an extensive role at KMWorld and the associated conferences this year. In total, six EK KM Experts will be sharing their experiences and offering thought leadership at the events, occurring the week of November 6th, … Continue reading

Meetup: Knowledge Management Association (KMA) DC (May 2017)

On Friday, May 26, EK Senior Consultant Tatiana Baquero Cakici will give a talk on taxonomy best practices at the Knowledge Management Association meetup. Cakici will outline how a user-centric methodology and a governance framework provide a structure to label and … Continue reading