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Content related to Knowledge Management Defined

From Artificial Intelligence to Knowledge Intelligence

Much of the dialogue in our industry has been dominated by Artificial Intelligence (AI) and what that means to the fields of Knowledge Management, Data Management, and Content Management. At EK, we’ve been witnessing firsthand the impact of the “AI … Continue reading

Choosing the Right Approach: LLMs vs. Traditional Machine Learning for Text Summarization

In an era where natural language processing (NLP) tools are becoming increasingly sophisticated and accessible, many look to automate text-related processes such as recognition, summarization, and generation to save crucial time and effort. Currently, both machine learning (ML) models and … Continue reading

User-Centered Information Architecture Strategy for a Leading Nonprofit Organization

Staff at one of the largest charitable nonprofit organizations in the U.S. faced challenges locating information, which led to a dependence on personal networks to find expertise. This issue was compounded by the organization’s two information platforms, which had overlapping functions and purposes. The lack of clarity about where to find specific resources created uncertainty… Continue reading

How to Inject Organizational Knowledge in AI: 3 Proven Strategies to Achieve Knowledge Intelligence

Generative AI (GenAI) has made Artificial Intelligence (AI) more accessible to the business, specifically by empowering organizations to leverage large language models (LLMs) for a wide range of applications. From enhancing customer support to automating content creation and operational processes, … Continue reading