Leveraging Institutional Knowledge to Improve AI Success
In an age where organizations are seeking competitive advantages from new technologies, having high-quality knowledge readily available for use by both humans and AI solutions is an imperative. Organizations are making large investments in deploying AI. However, many are … Continue reading
Five Tips for Improving Lessons Learned in Project-Based Organizations
The mechanics of completing lessons learned efforts can be deceivingly simple: You get people in a room (physically or otherwise) and discuss opportunities for improvement based on what they experienced during a project. However, many teams and organizations experience difficulty … Continue reading
Five Lessons in Developing and Deploying a Modern Knowledge Portal
Knowledge Portals are some of the most exciting and promising emerging KM solutions. They create new capabilities to deliver a wide range of unstructured content, structured data, and connections to people and resources in the context of user’s work. Over … Continue reading
From Data to Knowledge… Strategy
At EK, we help organizations across multiple industries and geographic locations tackle a wide range of challenges in dealing with the data, information, and knowledge that supports their strategic goals. Data management teams within these organizations are rising to the … Continue reading
The Difference Between Communities of Practice (CoP), Special Interest Groups (SIG), Employee Resource Groups (ERG), and Centers of Excellence (CoE)
Communities of Practice (CoPs) have been a long-standing tool in the knowledge manager’s toolbox as a way to foster learning, drive innovation, and capture institutional knowledge. But how do CoPs differ from other organizational community programs? Within any given organization, … Continue reading
Knowledge Capture and Transfer Series – Part 3: Capturing Explicit Knowledge
Even though explicit knowledge refers to knowledge that has already been captured and documented somewhere in the organization, this doesn’t mean that all organizations capture their explicit knowledge in locations or formats that are easy to use. Indeed, a lot … Continue reading
Knowledge Capture and Transfer Series – Part 2: Capturing Tacit Knowledge
Organizations often lack a disciplined way to leverage the learnings and experience that their staff have acquired throughout their tenure and past experiences, and they only pay attention to this issue once it becomes too big to ignore. Examples of … Continue reading
Knowledge Capture and Transfer Series – Part 1: Getting Knowledge Capture and Transfer Right
Organizations are constantly generating new knowledge and enhancing existing knowledge in pursuit of their objectives. However, much critical knowledge is never captured. It remains inside people’s heads, isolated and undiscoverable. This leads organizations to suffer from a type of corporate … Continue reading
Overcoming Records Management Constraints for Knowledge Continuity
I recently participated as a panelist at the Rocky Mountain SLA Conference where we discussed many topics surrounding Knowledge Management (KM). As we discussed the many definitions of KM, one of the attendees inquired about the difference between KM and … Continue reading
We have too many KM tools. How do we declutter?
Many of our clients have amassed an impressive array of KM tools throughout the years, but it’s not always impressive in a positive way. KM tools cover a wide range of solutions, spanning from content and document management systems, learning … Continue reading