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Content related to Bringing KM, Search, and AI Together

From Artificial Intelligence to Knowledge Intelligence

Much of the dialogue in our industry has been dominated by Artificial Intelligence (AI) and what that means to the fields of Knowledge Management, Data Management, and Content Management. At EK, we’ve been witnessing firsthand the impact of the “AI … Continue reading

Choosing the Right Approach: LLMs vs. Traditional Machine Learning for Text Summarization

In an era where natural language processing (NLP) tools are becoming increasingly sophisticated and accessible, many look to automate text-related processes such as recognition, summarization, and generation to save crucial time and effort. Currently, both machine learning (ML) models and … Continue reading

How to Inject Organizational Knowledge in AI: 3 Proven Strategies to Achieve Knowledge Intelligence

Generative AI (GenAI) has made Artificial Intelligence (AI) more accessible to the business, specifically by empowering organizations to leverage large language models (LLMs) for a wide range of applications. From enhancing customer support to automating content creation and operational processes, … Continue reading

Getting Control of Your Content: AI Solutions to Streamline and Optimize Your Digital Assets

Paula Land, Principal Consultant for Content Strategy and Operations and Elliott Risch, Semantic AI Consultant, presented a LavaCon pre-conference webinar on the topic of AI-assisted content analysis titled Getting Control of Your Content: AI Solutions to Streamline and Optimize Your … Continue reading

AI-Ready Content Accelerator

AI solutions are only as good as the content that powers them. When content lacks the necessary quality, structure, and enhancement, AI tools will fail to appropriately understand it, leading to a high risk of “hallucinations,” as well as distrust … Continue reading

A Semantic Layer Approach to Enterprise Knowledge Management and Information Findability

Within an organization or enterprise, multiple knowledge organization systems tend to be siloed and used for different purposes in different systems (the website, the intranet, technical documentation publishing, the product catalog, customer support articles, training materials, etc.). If this disparate … Continue reading