Knowledge Base - Page 26 of 64 - Enterprise Knowledge

The Top 5 KM Technologies

Joe Hilger . February 17, 2022 . Blog

Knowledge Management (KM) is more important than ever. The great resignation is creating turnover unlike anything we have ever seen. How do we retain the knowledge of the workers who leave and quickly upskill new workers? This problem is even … Continue reading

Knowledge Management Is More Than SharePoint

Joe Hilger . February 15, 2022 . Blog

I regularly speak with business leaders about Knowledge Management (KM). It is surprising how often I hear executives tell me they have addressed KM in their organization by implementing SharePoint or O365. When I ask how well it is working, … Continue reading

Content Personalization with Knowledge Graphs in Python

Neil Quinn . February 14, 2022 . Blog

In a recent blog post, my colleague Joe Hilger described how a knowledge graph can be used in conjunction with a componentized content management system (CCMS) to provide personalized content to customers. This post will show the example data from … Continue reading

Knowledge Cast – Megan Brown, Ph.D., of Starbucks

Zach Wahl . February 9, 2022 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Megan Brown, Director of Knowledge Management & Data Literacy at Starbucks. Megan has been at Starbucks for almost 5 years, recently founding the Data Literacy team … Continue reading

Designing Your Taxonomy to Fit Your Use Case: Advanced Taxonomy Use Cases (Part 2)

Sara Duane . January 27, 2022 . Blog

In my previous blog, I wrote about building a taxonomy for two foundational use cases – findability and navigation – that we commonly design for at EK. This blog will focus on two advanced, yet still common, taxonomy use cases. … Continue reading

Knowledge Cast – Nicole Beale of Ball Aerospace

Zach Wahl . January 25, 2022 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicole Beale, Knowledge Management Project Manager at Ball Aerospace. Nicole has been at Ball Aerospace for over 6 years and was the first full-time Knowledge Management professional … Continue reading

Knowledge Management Trends in 2022

Zach Wahl . January 20, 2022 . Blog

As we move into 2022, I’m excited to present my annual listing of KM trends. We’re seeing a great deal of movement and investment in Knowledge Management. As predicted last year, Artificial Intelligence and Knowledge Graphs have grown to be … Continue reading

Improving Product Documentation With a CCMS and a Knowledge Graph

EK Team . January 18, 2022 . Case Study

The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading

Expert Analysis: Does My Organization Need a Graph Database?

EK Team . January 14, 2022

As EK works with our clients to integrate knowledge graphs into their technical ecosystems, client stakeholders often ask, “Why should we leverage knowledge graphs?” and more specifically, “Do we need a graph database?” Our consultants then collaborate with stakeholders to … Continue reading

Knowledge Cast – Beth Poplawski of MAPFRE

Zach Wahl . January 14, 2022 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Beth Poplawski, Knowledge Management Consultant at MAPFRE. Beth has been working in Knowledge Management at MAPFRE since 2015 and supports global knowledge management efforts and the oversight … Continue reading