Knowledge Base

Collaboration for Improved User Experience

EK Team EK Team . October 6, 2017 . Blog

A few months ago, my colleague wrote an excellent blog about how to build user-centric products. She brought up a critical point: user experience matters because users matter. Simple, but so true. By collaborating with your users from the start … Continue reading

Fixing Enterprise Search, Part 2 of 2

Joe Hilger Joe Hilger . October 5, 2017 . Video

In the final part of his two-part series on fixing enterprise search, Joe Hilger discusses the concept of action-oriented search, why it’s important, and how changing your mindset from one of “using search to find” to one of “using search … Continue reading

Fixing Enterprise Search, Part 1 of 2

Joe Hilger Joe Hilger . September 26, 2017 . Video

In the first part of his two-part series on fixing enterprise search, Joe Hilger discusses some common misconceptions around “fixing” search for organizations. He describes the importance of looking beyond search engine tools to truly understand an organization’s search requirements and … Continue reading

Sustaining Adoption After Product Launch

Rebecca Wyatt Rebecca Wyatt . September 6, 2017 . Blog

A Story I recently consulted on a project where the team did everything right to promote adoption of a new technical system. Knowledge Management Consultants from Enterprise Knowledge (myself included) helped the client define a clear vision for the product, … Continue reading

Maximizing and Measuring User Adoption

EK Team EK Team . August 28, 2017 . Blog

Similar to the old adage, “you can lead a horse to water, but you can’t make him drink,” you can deliver a solution that uses the most cutting-edge technology and beautiful design, but you can’t guarantee that your stakeholders will … Continue reading