Building Collaboration Through Content Strategy

A core component of Knowledge Management (KM) revolves around content collaboration. Yet, even with knowledge and social sharing systems in place, it can be hard to build and encourage collaboration across KM systems, especially with today’s flexible office environments. Not only … Continue reading

Designing a Learning Environment

A critical component of an organization’s knowledge is its learning material. Organizations often focus on the development of formal learning courses and programs, but our experience designing and building knowledge bases and learning management systems shows this is only one … Continue reading

The Art of Taxonomy Design

Throughout my years of taxonomy design consulting, I’ve tried to balance the human side of taxonomy with the data-driven side. This has evolved over time to inform the hybrid taxonomy design methodology that EK leverages. This approach leverages both top-down … Continue reading

Search Design Best Practices

Search is one of the most important capabilities of every Knowledge Management project on which we work.  Every company of any size has to find a way to make search work.  It can be a website search for customers, a … Continue reading

Agile Release Planning Best Practices

Our clients often ask us: how do you know when to release a software product or website? No product manager wants to release if functionality is broken or not usable, yet good business mandates regular progress to users and stakeholders. How … Continue reading

Change Management for Agile Projects

Through our years of designing, developing, and implementing knowledge and information management technologies, we’ve consistently regarded user understanding and buy-in as key criteria for success. The change management profession aims to reduce the purported 70% failure rate on large projects … Continue reading