Knowledge Base

Using Google Analytics to Measure System Performance

EK Team . October 26, 2017 . Blog

Google Analytics is a free website analytics tracking service that affords webmasters, website owners, website developers, and marketing professionals a data set they can use to make informed decisions. The Google Analytics main screen breaks these data sets into five … Continue reading

Taking an Agile Approach to Adoption

EK Team . October 20, 2017 . Presentation

Ensuring the adoption of new knowledge management programs, systems, and tools requires thorough planning well in advance of actually launching a new initiative. It also takes an agile approach to designing your solution so that you can adapt what you … Continue reading

Why People Fail to Share Knowledge

Zach Wahl . October 9, 2017 . Blog

Effective knowledge sharing is the lifeblood to knowledge-based organizations. High-performing organizations are ones that have mastered the art of empowering their newer employees with the knowledge and experience of the more-tenured, highlighting new ways of thinking and doing, and fostering … Continue reading

Collaboration for Improved User Experience

EK Team . October 6, 2017 . Blog

A few months ago, my colleague wrote an excellent blog about how to build user-centric products. She brought up a critical point: user experience matters because users matter. Simple, but so true. By collaborating with your users from the start … Continue reading

Fixing Enterprise Search, Part 2 of 2

Joe Hilger . October 5, 2017 . Video

In the final part of his two-part series on fixing enterprise search, Joe Hilger discusses the concept of action-oriented search, why it’s important, and how changing your mindset from one of “using search to find” to one of “using search … Continue reading