Knowledge Base

Performance Testing Basics

Joe Hilger . January 23, 2018 . Blog

At EK, we help organizations solve their Knowledge Management (KM) problems. Typically, part of the solution is an integrated set of tools that improve the way that content and information is shared. These solutions only work when they are widely … Continue reading

Selecting an Enterprise Search Engine

Joe Hilger . January 8, 2018 . Blog

Search engines are one of the most critical tools in any Knowledge Management (KM) platform. A well implemented enterprise search engine enables easy access to information and breaks down silos between teams. Given the importance of search engines, it is … Continue reading

EK’s Year in Review – 2017

Zach Wahl . December 29, 2017 . Blog

As I did last year, I’m proud to close the year with a look back on EK’s accomplishments. We experienced another year of growth in new staff, new clients, and expansion of long-term efforts. We also continued to receive recognition … Continue reading

Top 5 EK Blogs of 2017

EK Team . December 15, 2017 . Blog

In the past year, EK employees have published over 40 pieces of thought leadership, addressing everything from best practices and success stories, to key insights and lessons learned. Sharing our knowledge and expertise is one of our guiding principles at EK, … Continue reading

Using Google Analytics to Obtain Customer Intimacy

EK Team . December 14, 2017 . Blog

Recently the term “customer intimacy” has exploded upon the digital landscape. Companies, corporations, and other entities have been exploring ways to better understand just who their actual customers are and how they can better relate to them. Customer Intimacy: The … Continue reading

Supporting Grassroots Communities of Learning

Rebecca Wyatt . November 30, 2017 . Presentation

In this recent presentation from KMWorld 2017, EK’s Rebecca Wyatt presented alongside the National Park Service to discuss content strategy and grassroots Communities of Practice (Communities of Learning) support.