User-Centered Information Architecture Strategy for a Leading Nonprofit Organization
Staff at one of the largest charitable nonprofit organizations in the U.S. faced challenges locating information, which led to a dependence on personal networks to find expertise. This issue was compounded by the organization’s two information platforms, which had overlapping functions and purposes. The lack of clarity about where to find specific resources created uncertainty… Continue reading
Inside the Intranet – ESEO
Optimizing the Findability of your Content on an Intranet In any organization it’s well known that inefficiencies and/or waste, especially wasted time, can significantly impact the bottom line. This is a key driver in the explosion of artificial intelligence (AI), … Continue reading
Why Did This Website Recommend That?
Earlier this evening I was scrolling through one of my social media feeds and I came across one of those posts where someone is asking, “What did I do to get an ad for [insert completely absurd product] in my feed?” … Continue reading