Blog Archives
N-CATT – Data Strategy, Data Management and Data Governance Workshop
The Challenge National Center for Applied Transit Technology (N-CATT), a technical assistance center funded by the Federal Transit Administration and operated by the Community Transportation Association of America, seeks to provide small-urban, rural, and tribal transit agencies with practical, replicable … Continue reading
Knowledge Graph Accelerator for Data Standardization and Environmental Social Governance (ESG)
The Challenge A global management consulting firm needed to establish a standardized, central platform for consultants to see insights on environmental impacts associated with supply chain processes. Historically, this information was stored in disparate locations, often hidden within departmental documents … Continue reading
Improving Product Documentation With a CCMS and a Knowledge Graph
The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading
Transforming Instructional Programs from Classroom To Blended Learning
The Challenge Enterprise Knowledge (EK) worked with a federal agency tasked with preserving our nation’s natural and cultural resources to transform instructional programs and maximize their accessibility and effectiveness. Traditionally, training at this agency is held in-person in a classroom. … Continue reading
IT Support Implementation for a Large Federal Bank
The Challenge A large federal bank managing over $100 billion worth of assets realized that their employees were unable to effectively do their job because they had to sort through copious amounts of content stored across multiple repositories. Specifically, the … Continue reading
Developing A Competency-Based Training Plan for an Employee Transformation Initiative
The Challenge A private learning organization that partners with the federal government to train their employees was undergoing a transformation from a brick-and-mortar learning institution to an all-digital learning platform. This transformation, further accelerated by the global impact of COVID-19, … Continue reading
System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance
The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading
Improved Customer Service and Risk Management through KM
The Challenge At over 30,000 employees, this diverse insurance organization has business areas that widely vary in information maturity, some actively leveraging taxonomies while others used basic/unorganized tagging systems or simple folder structures. Even business areas with mature taxonomies were … Continue reading
Integrated Change Management Plan for Top Telecommunications Company
The Challenge Their Challenge: One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a … Continue reading
KM Strategy for Top Telecommunications Company
The Challenge One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a global reference … Continue reading