Blog Archives
User-Centered Information Architecture Strategy for a Leading Nonprofit Organization
Staff at one of the largest charitable nonprofit organizations in the U.S. faced challenges locating information, which led to a dependence on personal networks to find expertise. This issue was compounded by the organization’s two information platforms, which had overlapping functions and purposes. The lack of clarity about where to find specific resources created uncertainty… Continue reading
Green Climate Fund – Knowledge Cafe Program
The Green Climate Fund (GCF), established under the United Nations Framework Convention on Climate Change (UNFCCC), is the world’s largest climate fund. GCF is mandated to support developing countries in mitigating and adapting to climate change. Headquartered in South Korea, the fund has over 300 staff members who are working to shift developing countries toward…
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Dynamic Product Content to Improve Marketing Operations
Enterprise Knowledge (EK) helps a federal research and development center standardize their descriptive metadata to support content findability. Continue reading
Optimizing Historical Knowledge Retrieval: Standardizing Metadata for Enhanced Research Access
Enterprise Knowledge (EK) helps a federal research and development center standardize their descriptive metadata to support content findability. Continue reading
AI-Augmented Content Analysis to Remediate Duplicate Content
A global energy company with operations in over 60 countries began actively working to reduce their carbon emissions to achieve Net Zero by 2050. Enterprise Knowledge (EK) evaluated and refined their strategic roadmaps, which yielded a plethora of new initiatives that built on their existing efforts. Continue reading
Dynamic Content POC for Sales Enablement in Healthcare
The Challenge An international healthcare company equipped medical sales representatives with large slide decks to inform medical professionals about new products and medical research during in person meetings. These meetings were important to the healthcare company’s core mission of creating … Continue reading
Data Fabric Solution Vendor Evaluation for a Multinational Pharmaceutical Company
The Challenge A major multinational pharmaceutical company faced challenges with having information stored across collections of structured and unstructured documents that are difficult to index and search. To address this, the company sought a data fabric solution that extracts relevant … Continue reading
Graph Machine Learning Recommender POC for Public Safety Agency
The Challenge A government agency responsible for regulating and enforcing occupational safety sought to build a content recommender proof-of-concept (POC) that leverages semantic technologies to model the relevant workplace safety domains. The agency aimed to optimize project planning and construction … Continue reading
A Structured Content Model and Multi-Channel Publishing for Rapid Content Distribution
The Challenge EK partnered with the office of a large government agency whose primary mission required them to rapidly distribute real-time updates about current events to government executives and their staff. At the same time, they needed the ability to … Continue reading
Improving Customer Experience in a Personalized Customer Resource Portal
The Challenge The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This … Continue reading