Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center
The Solution EK worked with the organization’s knowledge management, content authoring, and user experience teams to create a semantically meaningful content model. This helped to distribute knowledge base content to multiple internal and external audiences across multiple channels, including LLM-based … Continue reading
Transforming Content Operations in the Age of AI
AI continues to disrupt and transform the way we work in the modern enterprise, and owners and managers of digital content are no exception. During their presentation, “Transforming Content Operations in the Age of AI,” on November 19th at KM … Continue reading
How to Leverage LLMs for Auto-tagging & Content Enrichment
When working with organizations on key data and knowledge management initiatives, we’ve often noticed that a roadblock is the lack of quality (relevant, meaningful, or up-to-date) existing content an organization has. Stakeholders may be excited to get started with advanced … Continue reading
Defining Governance and Operating Models for AI Readiness of Knowledge Assets
Artificial intelligence (AI) solutions continue to capture both the attention and the budgets of many organizations. As we have previously explained, a critical factor to the success of your organization’s AI initiatives is the readiness of your content, data, and … Continue reading
How to Ensure Your Content is AI Ready
In 1996, Bill Gates declared “Content is King” because of its importance (and revenue generating potential) on the World Wide Web. Nearly 30 years later, content remains king, particularly when leveraged as a vital input for Enterprise AI. Having AI-ready … Continue reading
Top Ways to Get Your Content and Data Ready for AI
As artificial intelligence has quickly moved from science fiction, to pervasive internet reality, and now to standard corporate solutions, we consistently get the question, “How do I ensure my organization’s content and data are ready for AI?” Pointing your organization’s … Continue reading
Auto-Classification for the Enterprise: When to Use AI vs. Semantic Models
Auto-classification is a valuable process for adding context to unstructured content. Nominally speaking, some practitioners distinguish between auto-classification (placing content into pre-defined categories from a taxonomy) and auto-tagging (assigning unstructured keywords or metadata, sometimes generated without a taxonomy). In this article, I use ‘auto-classification’ in the broader sense, encompassing both approaches. Continue reading
Emily Crockett Participating in “Using Storytelling to Transform User Assistance” Panel at ConVEx Ideas Conference
Emily Crockett, Senior Content Engineering Consultant at Enterprise Knowledge, will be participating as an expert panelist at the upcoming ConVEx Ideas Conference. The Component Content Alliance panel, titled, “Using Storytelling to Transform User Assistance,” will explore how structured content, metadata, … Continue reading
Semantic Layer for Content Discovery, Personalization, and AI Readiness
A professional association needed to improve their members’ content experiences. With tens of thousands of content assets published across 50 different websites and 5 disparate content management systems (CMSes), they struggled to coordinate a content strategy and improve content discovery. They could not keep up with the demands of managing content … Continue reading
Content Management Strategy for a Capital Producer
A capital producer understood the complexity of navigating international regulatory environments. Operating across nations in numerous fields of specialization, the organization had to uphold diverse and disparate ordinances, many of which have changed over time. Dedicated to providing high-quality services to their customers, the organization sought a solution that would help them better navigate revisions to compliance requirements and ensure adherence to rigorous standards of excellence. Continue reading