Content related to Content Engineering for Personalized Product Release Notes
What is a CCMS and Why Do I Need One?
If you work on a content or technology team, you may have heard about Component Content Management Systems (CCMS) and wondered, “do we need that?” CCMSs have grown in popularity over the past few years and have begun to prove … Continue reading
Constructing KM Technology: Tips for Implementing Your KM Technology Solutions
In the digital age that we now live in, making Knowledge Management (KM) successful at any organization relies heavily on the technologies used to accomplish every day tasks. Companies are recognizing the importance of providing their workforce with smarter, more … Continue reading
Leveraging Headless CMS for Technical Cross-Functionality
Headless CMS (Content Management System) architecture is a flexible development strategy for applications that is rapidly growing in today’s industry practices. Utilizing a headless CMS architecture allows an application to deliver content authored from a single interface to multiple delivery … Continue reading
Content Management Strategy for an International Retailer
The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading
Knowledge Cast Product Spotlight – Micah Peterson of ProcedureFlow
In this episode of the Knowledge Cast, Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 … Continue reading
OmnichannelX 2021: How to Make Content a Maintainable Business Asset Through Structuring and Tagging
This presentation was delivered by Yanko Ivanov, Principal Solution Consultant, on June 9th at the international OmnichannelX 2021 web conference. In the presentation, Ivanov explores how componentized content combined with a rich taxonomy and ontology model enables a dramatic increase … Continue reading
Knowledge Cast Product Spotlight – Joe Pairman of RWS Group
In this episode of the Knowledge Cast, Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of … Continue reading
Dashboards – The Changing Face of Search
In my twenty-plus years of search consulting, I’ve seen the technology move from something that hopefully worked on a good day, to a generally acceptable experience that was common, but typical. For a long time, search was all about words; … Continue reading
Knowledge Cast Product Spotlight – Michael Andrews of Kentico
In this episode of the Knowledge Cast, Joe Hilger speaks with Michael Andrews, Content Strategy Evangelist at Kentico. Kentico is a global software vendor with two award-winning products, Kontent and Xperience. Michael has been at Kentico since 2019 and focuses … Continue reading