Content related to Fernando Aguilar Islas and Emily Crockett to Present Webinar on Content Graphs for Personalization
Improving Customer Experience in a Personalized Customer Resource Portal
The Challenge The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This … Continue reading
What is a Semantic Layer? (Components and Enterprise Applications)
Over the last decade, many organizations went through expensive migrations – either moving data into a data lake, a data warehouse, a modern data stack, or to the cloud. Yet, the business problems that many are looking to solve through … Continue reading
Expert Analysis: Top 5 Considerations When Building a Modern Knowledge Portal
Knowledge Portals aggregate and present various types of content – including unstructured content, structured data, and connections to people and enterprise resources. This facilitates the creation of new knowledge and discovery of existing information. The following article highlights five key … Continue reading
Content Audit Workshop
Kick-start your content audit with a practical, skill building workshop Whether you are planning a content management system implementation, a structured content initiative, a redesign or rebranding, or other content initiative, a content audit is the first step in understanding … Continue reading
Content Analysis
Connect your content strategy to your business strategy with a rigorous analysis Your content isn’t just words on a page; it’s a vital business asset driving your marketing, documentation, communications, customer support, and knowledge management. Beyond the text, it’s about … Continue reading
The Role of Ontologies with LLMs
In today’s world, the capabilities of artificial intelligence (AI) and large language models (LLMs) have generated widespread excitement. Recent advancements have made natural language use cases, like chatbots and semantic search, more feasible for organizations. However, many people don’t understand … Continue reading
Case Studies: Applications of Data Governance in the Enterprise
Thomas Mitrevski, Senior Data Management and Governance Consultant and Lulit Tesfaye, Partner and Vice President of Knowledge and Data Services presented “Case Studies: Applications of Data Governance in the Enterprise” on December 6th, 2023 at DGIQ in Washington D.C. In … Continue reading
Expert Analysis: Reusable Learning Content
Most everyone in their career has had to sit through a training that was too general, too long, or too outdated. In this day and age people expect a more tailored experience and more flexibility in how they can learn…but … Continue reading
Scaling Knowledge Graph Architectures with AI
Sara Nash and Urmi Majumder, Principal Consultants at Enterprise Knowledge, presented “Scaling Knowledge Graph Architectures with AI” on November 9th, 2023 at KM World in Washington D.C. In this presentation, Sara and Urmi defined a Knowledge Graph architecture and reviewed … Continue reading
4 Critical Elements of a Successful Data Governance Program
Without a strong data governance framework, maintaining your organization’s data can become an unwieldy challenge: with unclean, decentralized data, staff may begin to lose trust and confidence in the information they are working with. If you’re unsure where to start, … Continue reading