Content related to If I Only Had an (Enterprise Search) Brain: Behind the Wizardry of a Seamless Search Experience
Expert Analysis: How Do I Build an Expert Finder?
The search for subject matter experts (SMEs) is an age-old problem when looking for assistance and mentorship or building a team around a subject matter. Expert Finders solve this problem by allowing users to search for colleagues with specific expertise. … Continue reading
Knowledge Portal for a Global Investment Firm
The Challenge A major investment firm that manages over 250 billion USD in assets in a variety of industries across the globe engaged Enterprise Knowledge (EK) to fix their siloed information and business practices by designing and implementing a Knowledge … Continue reading
Expert Analysis: Keyword Search vs Semantic Search – Part One
For a long time, keyword search was the predominant method to provide search to an enterprise application. In fact, it is still a tried-and-true means to help your users find what they are looking for within your content. However, semantic … Continue reading
5 Steps to Enhance Search with a Knowledge Graph
As search engines and portals evolve, users have come to expect more advanced features common to popular websites like Google or Amazon. Users expect search engines to understand what they are asking for and give them the ability to easily … Continue reading
Expert Analysis: How Does My Organization Use Auto-tagging Effectively? Part Two
In part one of this series, James Midkiff and Sara Duane, senior technical consultants at EK, discussed what auto-tagging is and when an organization should use it. This blog will discuss auto-tagging best practices to answer the foundational question, “How … Continue reading
Knowledge Portals Revisited
Nearly a quarter-century ago, I began my career in Knowledge Management helping organizations to design and implement portals. At the time, portals were one of the first enterprise knowledge management technologies to hit the market, arising as a reaction to … Continue reading
Content Management Strategy for an International Retailer
The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading
Knowledge Cast Product Spotlight – Micah Peterson of ProcedureFlow
In this episode of the Knowledge Cast, Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 … Continue reading
Knowledge Cast Product Spotlight – Joe Pairman of RWS Group
In this episode of the Knowledge Cast, Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of … Continue reading