Knowledge Base - Page 21 of 77 - Enterprise Knowledge

A Structured Content Model and Multi-Channel Publishing for Rapid Content Distribution

EK Team . February 7, 2024 . Case Study

The Challenge EK partnered with the office of a large government agency whose primary mission required them to rapidly distribute real-time updates about current events to government executives and their staff. At the same time, they needed the ability to … Continue reading

Improving Customer Experience in a Personalized Customer Resource Portal

EK Team . February 6, 2024 . Case Study

The Challenge The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This … Continue reading

Generative AI-Assisted Taxonomy Development for a Global Investment Bank

EK Team . February 5, 2024 . Case Study

The Challenge A multinational financial institution with a century-long legacy, celebrated for pioneering financial solutions and shaping the global economic landscape, relied on unstructured data for risk management. With a vast array of risks to consider, and a wealth of … Continue reading

What is a Semantic Layer? (Components and Enterprise Applications)

Lulit Tesfaye . February 1, 2024 . Blog

Over the last decade, many organizations went through expensive migrations – either moving data into a data lake, a data warehouse, a modern data stack, or to the cloud. Yet, the business problems that many are looking to solve through … Continue reading

Expert Analysis: Top 5 Considerations When Building a Modern Knowledge Portal

Kate Erfle . Guillermo Galdamez . January 30, 2024 . Blog

Knowledge Portals aggregate and present various types of content – including unstructured content, structured data, and connections to people and enterprise resources. This facilitates the creation of new knowledge and discovery of existing information. The following article highlights five key … Continue reading

Top Knowledge Management Trends – 2024

Zach Wahl . January 29, 2024 . Blog

For the last several years, I’ve written this article on the Top Knowledge Management Trends of the year. As CEO of the world’s largest Knowledge Management consulting company, I’m lucky to get to witness these trends forming each year. As … Continue reading

Content Audit Workshop

EK Team . January 26, 2024 . Product

Kick-start your content audit with a practical, skill building workshop Whether you are planning a content management system implementation, a structured content initiative, a redesign or rebranding, or other content initiative, a content audit is the first step in understanding … Continue reading

Content Analysis

EK Team . January 26, 2024 . Product

Connect your content strategy to your business strategy with a rigorous analysis Your content isn’t just words on a page; it’s a vital business asset driving your marketing, documentation, communications, customer support, and knowledge management. Beyond the text, it’s about … Continue reading

Effective Knowledge Management: A Key Success Factor for Distributed Organizations

EK Team . January 16, 2024 . Blog

In recent years, the distributed workforce model has emerged as a workplace competitive advantage, leveraging technology to engage top talent independent of geography. This approach has many advantages, including access to global talent pools, cost efficiency, and increased organizational flexibility. … Continue reading

Five Tips for Improving Lessons Learned in Project-Based Organizations

Guillermo Galdamez . January 12, 2024 . Blog

The mechanics of completing lessons learned efforts can be deceivingly simple: You get people in a room (physically or otherwise) and discuss opportunities for improvement based on what they experienced during a project. However, many teams and organizations experience difficulty … Continue reading