Knowledge Base - Page 24 of 68 - Enterprise Knowledge

Taxonomy Workshop and Content Governance for a Multinational Healthcare Company

EK Team . October 7, 2022 . Case Study

The Challenge EK was engaged by an industry-leading knowledge management (KM) platform to conduct a Taxonomy Workshop and formulate a Content Governance Plan to support their broader implementation project with a multinational healthcare organization. This effort focused specifically on the … Continue reading

Technology Solution Recommendation for a Global Development Firm

EK Team . September 28, 2022 . Case Study

The Challenge A global development firm with thousands of employees and projects across the world was struggling with their content management strategy. Specifically, they were dealing with inefficient processes and outdated technology. This resulted in wasted time and frustration from … Continue reading

Optimizing Your Taxonomy in SharePoint Online: Search Filters

EK Team . September 21, 2022 . White Paper

All too often, clients come to Enterprise Knowledge (EK) with the issue that “we cannot find anything in our SharePoint sites.” Because of its highly configurable nature, SharePoint can quickly become the wild west of your organization if it is … Continue reading

Where Should KM Leadership and Governance Belong in an Organization?

Zach Wahl . September 9, 2022 . Blog

Whenever an organization invests in Knowledge Management (KM) solutions, whether it’s a new technology, process, or program, the question of who should have ownership and governance over these new tools and ways of working almost always arises. This KM function, … Continue reading

Knowledge Management Strategy Workshop

EK Team . September 8, 2022 . Product

KM is about connecting people to the knowledge and information that enables them to make decisions, complete tasks, and take necessary actions at the time of need. Good knowledge management results in improved business processes and outcomes, enhanced employee collaboration, … Continue reading

The Benefits of KM for Contact Centers and Help Desks

Madeleine Powell . September 2, 2022 . Blog

In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading

What Team Do You Need for Successful Knowledge Graph Development?

Sara Nash . August 24, 2022 . Blog

Many organizations look to take advantage of knowledge graphs to aggregate and align data from siloed systems, as well as enable explainable artificial intelligence solutions, but can get stalled if they don’t have enough experience building and scaling knowledge graphs. … Continue reading

Training and Organizational Design for a Federal Agency

EK Team . August 23, 2022 . Case Study

The Challenge A US federal agency with a wide array of geographic distribution and responsibilities sought to better distribute learning events and resources to diverse professionals spread all over the United States. With a workforce of over 20,000 and millions … Continue reading

KM Strategy Workshop and Roadmap for a Global Product Testing Organization

EK Team . August 17, 2022 . Case Study

The Challenge An industry-leading product testing organization was seeking the ability to quickly and efficiently gain an understanding of their knowledge management (KM) current state, and subsequently develop a foundational strategy to reach their desired state and a roadmap with … Continue reading

Knowledge Cast – Barry Byrne of Novartis

Zach Wahl . August 16, 2022 . Podcast

Enterprise Knowledge CEO Zach Wahl speaks with Barry Byrne, Global Head of Knowledge Management Strategy at Novartis, one of the world’s largest pharmaceutical companies. He joined Novartis from the Irish Defence Forces, where he led a multi-award winning Knowledge Management … Continue reading