Blog Archives
Content Engineering for Personalized Product Release Notes
The Challenge A global software vendor with a vast portfolio of cloud software products needed to deliver more personalized, timely, and relevant release notes of upcoming product changes in a continuous implementation, continuous delivery (CI/CD) environment to both internal and … Continue reading
Breaking it Down: What is Gamification?
When I talk about gamification, I often use these three E’s: exciting, engaging, and encouraging. These three concepts explain how gamification, the art of applying game design principles to non-game situations, can support a healthy work environment, improve employee satisfaction, … Continue reading
Multi-Channel, Collaborative Authoring CMS for a Government Office
The Challenge The Operations Center of a federal agency is responsible for monitoring disasters, emergencies, and incidents and then publishing timely reports to key stakeholders, including senior leadership, faster than they would receive information from news outlets. This highly time-sensitive … Continue reading
Breaking it Down: What is Personalization?
I consistently hear “personalized” used to describe technical features, and it is not always clear what the term means. The term “personalized” often leads us to ask, How is the feature personalized, i.e. what factors lead to the outcome? At … Continue reading
Enterprise Knowledge, LLC (EK) Wins New U.S. Office of Personnel Management USALearning® Multiple Award Indefinite-Delivery Indefinite-Quantity (IDIQ) Contract
EK has been awarded a Prime Contract on the OPM USALearning® (USAL) Training and Education Support Products and Services IDIQ contract. This is a small business set-aside with a ceiling of $1.76B which provides all U.S. Government – Federal agencies, … Continue reading
Road Maps & Roadblocks to Federal Electronic Records Management
Angela Pitts, Sr. Consultant at Enterprise Knowledge, and Dave Simmons, Sr. Records Officer at General Services Administration (GSA), presented a case study in federal electronic records management that detailed the success of the GSA’s Enterprise Document Management Solution (EDMS). They detailed the … Continue reading
Identifying Security Risks Using Auto-Tagging and Text Analytics
On Thursday, November 10, Joe Hilger and Sara Duane spoke at Text Analytics Forum about identifying secure and confidential information using auto-tagging. Information security continues to grow in importance in today’s society. We hear stories all of the time about … Continue reading
What is a CCMS and Why Do I Need One?
If you work on a content or technology team, you may have heard about Component Content Management Systems (CCMS) and wondered, “do we need that?” CCMSs have grown in popularity over the past few years and have begun to prove … Continue reading
Enterprise Knowledge Launches Personalization Proof of Concept with Heretto
Enterprise Knowledge (EK) today announced a new partnership with Heretto. This partnership launches a new Personalization Proof of Concept (POC) program for organizations seeking to implement advanced content personalization. “Knowledge Management practices are evolving from enabling user-driven search to curating … Continue reading
Advanced Learning for the Enterprise
I’ve recently been expressing how pleased I am with the trend of Knowledge Management and Learning functions coming together. There’s a lot to like about this merger of two disciplines. At its core, KM should always serve as an enabling … Continue reading