Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center
The Solution EK worked with the organization’s knowledge management, content authoring, and user experience teams to create a semantically meaningful content model. This helped to distribute knowledge base content to multiple internal and external audiences across multiple channels, including LLM-based … Continue reading
Getting Control of Your Content: AI Solutions to Streamline and Optimize Your Digital Assets
Paula Land, Principal Consultant for Content Strategy and Operations and Elliott Risch, Semantic AI Consultant, presented a LavaCon pre-conference webinar on the topic of AI-assisted content analysis titled Getting Control of Your Content: AI Solutions to Streamline and Optimize Your … Continue reading
AI-Ready Content Accelerator
AI solutions are only as good as the content that powers them. When content lacks the necessary quality, structure, and enhancement, AI tools will fail to appropriately understand it, leading to a high risk of “hallucinations,” as well as distrust … Continue reading
Enterprise Knowledge Sponsoring and Speaking at LavaCon 2024
Enterprise Knowledge (EK) will have a significant presence, both presenting and sponsoring, at the LavaCon Conference on Content Strategy and Technical Communication Management, which takes place October 27-30 in Portland, OR. Continue reading
Paula Land and Elliott Risch Presenting Webinar for LavaCon 2024
Paula Land and Elliott Risch will present a webinar on the topic of AI-assisted content analysis titled Getting Control of Your Content: AI Solutions to Streamline and Optimize Your Digital Assets. Continue reading
Paula Land and Elliott Risch to Present on Forging a Next Generation Content Lifecycle at ConVEx IDEAS Conference
Paula Land and Elliott Risch will present on GenAI’s transformative potential to enhance the content lifecycle. Continue reading
Analyzing and Optimizing Content for the Semantic Layer
As I wrote in my previous post, Adding Context to Content in the Semantic Layer, the organizational challenge of effectively generating, managing, and distributing content can be addressed by integrating content into a semantic layer. The semantic layer enriches the … Continue reading
Paula Land to Speak at Content Strategy Mastermind Event
Wednesday, June 19, 2024 at 9:00 a.m. PDT / 12:00 p.m. EDT Content auditing, the qualitative aspect of content analysis, is typically thought of as less about tools and more about human evaluation. By harnessing AI tools, however, content strategists … Continue reading
AI-Augmented Content Analysis to Remediate Duplicate Content
A global energy company with operations in over 60 countries began actively working to reduce their carbon emissions to achieve Net Zero by 2050. Enterprise Knowledge (EK) evaluated and refined their strategic roadmaps, which yielded a plethora of new initiatives that built on their existing efforts. Continue reading
Content Analysis
Connect your content strategy to your business strategy with a rigorous analysis Your content isn’t just words on a page; it’s a vital business asset driving your marketing, documentation, communications, customer support, and knowledge management. Beyond the text, it’s about … Continue reading