Content related to User-Centric Content Engineering to Improve Customer Experience
How Semantic Layers Support Product Search and Discovery
Taxonomies have been in use for a long time on e-commerce websites. They help users find the products they want to buy by means of organized categories and subcategories of product types, and the feature of filtering by product attributes. … Continue reading
From Artificial Intelligence to Knowledge Intelligence
Much of the dialogue in our industry has been dominated by Artificial Intelligence (AI) and what that means to the fields of Knowledge Management, Data Management, and Content Management. At EK, we’ve been witnessing firsthand the impact of the “AI … Continue reading
User-Centered Information Architecture Strategy for a Leading Nonprofit Organization
Staff at one of the largest charitable nonprofit organizations in the U.S. faced challenges locating information, which led to a dependence on personal networks to find expertise. This issue was compounded by the organization’s two information platforms, which had overlapping functions and purposes. The lack of clarity about where to find specific resources created uncertainty… Continue reading
Webinar: Knowledge Capture and Knowledge Transfer in the Age of AI
In this webinar, Enterprise Knowledge’s CEO and founder Zach Wahl moderates a conversation with KM experts Jessica DeMay, Guillermo Galdamez, Madeleine Powell, and Nina Spoelker to discuss how emerging AI technologies have rekindled interest in practices grounded on the ‘softer’ … Continue reading
Knowledge Cast Product Spotlight – Squirro Synaptica Merger
Enterprise Knowledge COO Joe Hilger speaks with Dorian Selz of Squirro and Dave Clarke of Synaptica to discuss the recent merger of the two companies and the implications for the field of Knowledge Management and AI. The merger brings together … Continue reading
Green Climate Fund – Knowledge Cafe Program
The Green Climate Fund (GCF), established under the United Nations Framework Convention on Climate Change (UNFCCC), is the world’s largest climate fund. GCF is mandated to support developing countries in mitigating and adapting to climate change. Headquartered in South Korea, the fund has over 300 staff members who are working to shift developing countries toward…
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Expert Analysis: Keyword Search vs Semantic Search – Part Two
In Part 1 of this series from two of our senior consultants, Fernando Islas and Chris Marino, the focus was on the differences between Keyword Search and Semantic Search. In Part 2 of this Expert Analysis blog, Islas and Marino … Continue reading
Knowledge Cast – George Zedginidze at Green Climate Fund
Enterprise Knowledge CEO Zach Wahl speaks with George Zedginidze, the Head of Knowledge Management at the Green Climate Fund (GCF). George shares his insights and experiences from his six-year tenure at GCF, discussing the critical distinction between tacit and explicit … Continue reading
Keys to KM Implementation – According to KM Practitioners
Wondering how to kickstart your company’s KM strategy? Dive into the infographic below to learn about keys to successful KM implementation and actionable ways to address people, processes, and culture within your organization. Through facilitated conversations with dozens of KM … Continue reading
Knowledge Cast – Marco Marcoccia of Turner Fleischer
Enterprise Knowledge CEO Zach Wahl speaks with Marco Marcoccia, Director of Knowledge Management at Turner Fleischer. Turner Fleischer is an integrated design studio that specializes in interior design, experiential graphic design, and architecture. In their conversation, Zach and Marco discuss … Continue reading