Case Study

Content related to User-Centric Content Engineering to Improve Customer Experience

Adding Context to Content in the Semantic Layer

Content is a critical organizational asset. Whether product documentation, sales and marketing materials, industry rules and regulations, employee policies, or learning materials, content forms the backbone of operations, decision-making, and end-user experiences. Organizations are challenged to generate content and structure … Continue reading

IA Fast-Track to Search-Focused AI Solutions: Information Architecture Conference 2024

Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA. In their … Continue reading

Designing IA for AI: Information Architecture Conference 2024

On April 12, Chris Marino and Guillermo Galdamez presented “Designing IA for AI” at IAC24.  With the explosive popularity of ChatGPT, organizations are throwing massive budgets and executive attention at the implementation of AI technologies. Making these solutions work for … Continue reading

AI-Augmented Content Analysis to Remediate Duplicate Content

A global energy company with operations in over 60 countries began actively working to reduce their carbon emissions to achieve Net Zero by 2050. Enterprise Knowledge (EK) evaluated and refined their strategic roadmaps, which yielded a plethora of new initiatives that built on their existing efforts. Continue reading