Author: EK Team

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Content Management Strategy for an International Retailer

EK Team August 2, 2022 . Case Study

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

EK Team July 25, 2022 . Case Study

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

Expert Analysis: When should my organization use auto-tagging? Part One

EK Team July 19, 2022 . Blog

As EK works with our clients to design data models, including taxonomies and knowledge graphs, we often implement corresponding auto-tagging solutions to augment the organization and enrichment of unstructured content. In this blog series, two of our senior technical consultants, … Continue reading

EK’s Chris Marino to Present at This Year’s Data Architecture Online Event

EK Team July 18, 2022 . News

Chris Marino, a Principal Solution Consultant at Enterprise Knowledge (EK), is a featured speaker at this year’s Data Architecture Online event organized by Dataversity. Marino will present his webinar “Learning 360: Crafting a Comprehensive View of Learning Content Using a … Continue reading

KM Strategy for a Multinational Software Company

EK Team July 15, 2022 . Case Study

The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading

EK Listed on AI 50 For Third Year in a Row

EK Team July 12, 2022 . News

For the third year in a row, Enterprise Knowledge (EK) has been listed on KMWorld’s 2022 list of leaders in Artificial Intelligence, the AI 50: The Companies Empowering Intelligent Knowledge Management. KMWorld developed the annual KMWorld AI 50, a list … Continue reading

6 Key Considerations for Implementing a KM System

EK Team June 17, 2022 . Blog

Enterprise Knowledge (EK) commonly engages with organizations that are seeking to improve their existing Knowledge Management (KM) technology stack and, in turn, desire a new solution that is better suited to their technical and business requirements. There are several possible … Continue reading