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Taylor Paschal Nominated as 2024 Entrepreneur and Innovator by Columbia University

EK Team February 7, 2024 . News

Taylor Paschal, a Knowledge & Information Management Consultant at Enterprise Knowledge, and co-author, Jessica Malloy, have been nominated by Columbia University as ‘Entrepreneur and Innovator’ Presenters for their original thought leadership and presentations on Knowledge Management Archetypes. The pair has … Continue reading

A Structured Content Model and Multi-Channel Publishing for Rapid Content Distribution

EK Team February 7, 2024 . Case Study

The Challenge EK partnered with the office of a large government agency whose primary mission required them to rapidly distribute real-time updates about current events to government executives and their staff. At the same time, they needed the ability to … Continue reading

Improving Customer Experience in a Personalized Customer Resource Portal

EK Team February 6, 2024 . Case Study

The Challenge The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This … Continue reading

Generative AI-Assisted Taxonomy Development for a Global Investment Bank

EK Team February 5, 2024 . Case Study

The Challenge A multinational financial institution with a century-long legacy, celebrated for pioneering financial solutions and shaping the global economic landscape, relied on unstructured data for risk management. With a vast array of risks to consider, and a wealth of … Continue reading

Expert Analysis: Top 5 Considerations When Building a Modern Knowledge Portal

EK Team January 30, 2024 . Blog

Knowledge Portals aggregate and present various types of content – including unstructured content, structured data, and connections to people and enterprise resources. This facilitates the creation of new knowledge and discovery of existing information. The following article highlights five key … Continue reading

Content Analysis

EK Team January 26, 2024 . Product

Connect your content strategy to your business strategy with a rigorous analysis Your content isn’t just words on a page; it’s a vital business asset driving your marketing, documentation, communications, customer support, and knowledge management.  Beyond the text, it’s about … Continue reading

The Role of Ontologies with LLMs

EK Team January 9, 2024 . Blog

In today’s world, the capabilities of artificial intelligence (AI) and large language models (LLMs) have generated widespread excitement. Recent advancements have made natural language use cases, like chatbots and semantic search, more feasible for organizations. However, many people don’t understand … Continue reading