News related to Fixing Enterprise Search, Part 2 of 2

EK Teaching Upcoming Agile & Design Thinking Certification for KMI

The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on March 1st and 2nd, 2022. The full course overview and registration information can be found through the KMI event … Continue reading

Webinar: Driving Contact Center Cost Efficiency with Knowledge Management

Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading

EK Launches KM Maturity Benchmark Self-Assessment

Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment.  EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading

Upcoming Webinar: Making KM Clickable (Powering Great Enterprise Search with KM)

Enterprise Knowledge’s Principals Zach Wahl and Joe Hilger are presenting a new webinar titled “Making KM Clickable: Powering Great Enterprise Search with KM” on Thursday, November 21st from 1:00 PM – 2:00 PM EDT. In this webinar, Wahl and Hilger … Continue reading