Knowledge Base

Consider the User: A Chatbot UX Guide

EK Team . December 15, 2020 . Infographic

The growing presence of chatbots may have you wondering if it’s time to implement one at your own organization. While many organizations can benefit from the introduction of a chatbot, you’ll want to ensure that your bot is tailored to … Continue reading

Knowledge Cast – Stephanie Hill of Paypal

Zach Wahl . December 9, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Stephanie Hill, Sr. Director, Knowledge Management at PayPal.  Stephanie Hill became the Senior Director of Knowledge Management in June 2019, and has focused on developing the content … Continue reading

7 Habits of Highly Effective Taxonomy Governance

Guillermo Galdamez . December 7, 2020 . Presentation

This presentation, delivered by Guillermo Galdamez at the Taxonomy Bootcamp Connect Conference, offers seven practical tips for improving taxonomy governance efforts in your organization – making sure that the taxonomy continues to grow and evolve alongside the organization and communicating … Continue reading

Knowledge Management by the Numbers

Zach Wahl . November 20, 2020 . Presentation

In EK CEO Zach Wahl’s presentation from KMWorld Connect 2020, he discusses the importance of putting KM in terms of business value and ROI. The presentation details EK’s Proprietary KM Maturity Benchmark, a process to understand your organization’s current and … Continue reading

Microservices.  Too Much of a Good Thing?

EK Team . October 30, 2020 . Blog

At GOTO Chicago 2016, a senior architect for Uber presented how, at the time, Uber had over 1,000 microservices. The brilliant minds at the ride-sharing company took this design pattern to the extreme. It did not take long to see … Continue reading

Trends in Enterprise Learning

Zach Wahl . October 28, 2020 . Blog

Lately I’ve been watching the quick maturation of learning and development concepts, practices, and technologies with interest and excitement. Organizations are paying more attention to learning and performance, how they apply it within their organization, and how it fits together … Continue reading

Agility in the Time of COVID-19

EK Team . October 19, 2020 . Blog

Six months ago millions of technology workers across the globe were abruptly pulled from our offices where we enjoyed regular and productive interactions with our colleagues, clients, and friends. We were thrust into distributed teams without a plan or the … Continue reading