Knowledge Base - Page 53 of 81 - Enterprise Knowledge

Knowledge Cast – Lynda King of ServiceNow

Zach Wahl . September 16, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lynda King, Director of Knowledge Management at ServiceNow. Lynda is a seasoned professional and expert with more than 20 years of leading Global Support Operations. She has implemented CRM technology … Continue reading

The UX Guide to Chatbots

EK Team . September 11, 2020 . Blog

Think your organization could benefit from a chatbot but not sure where to start? Or, are you curious to know if your organization would actually benefit from chatbot implementation? In this blog, I’ll review four necessary areas of consideration before … Continue reading

A Case for Chatbots

EK Team . September 7, 2020 . Blog

“Welcome to our chat! You can ask me anything or request real human help any time. Ask me anything!” Whether you’re looking to buy a car, ordering pizza, or browsing research publications, the average internet experience tends to feature some … Continue reading

If I Only Had an (Enterprise Search) Brain: Behind the Wizardry of a Seamless Search Experience

EK Team . August 28, 2020 . Blog

We all know what a seamless search experience feels like. Thanks to Google and Amazon, we expect to immediately find that restaurant, book, or movie we’re looking for. For an end user, using an effective search portal is like watching … Continue reading

Taxonomy Use Cases: How To Estimate Effort and Complexity

EK Team . August 27, 2020 . White Paper

When asked to define taxonomy, I like to define it as a method rather than a thing. I typically say taxonomy is a way of categorizing things hierarchically, from general to more specific. Sounds simple enough, right? After all, who … Continue reading

Common Taxonomy Design Mistakes, Part I: Failing to Include Your End Users

EK Team . August 26, 2020 . Blog

The necessity of a business taxonomy has become increasingly apparent as organizations across the globe have shifted to working from home and, consequently, have an increased need for their employees to be able to quickly and independently find and discover … Continue reading

Measuring the Success of KM Digital Transformation

EK Team . August 24, 2020 . Blog

Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an … Continue reading

Three Things You can do Today to Get the Most out of Microsoft 365’s Project Cortex

Guillermo Galdamez . August 13, 2020 . Blog

Project Cortex is Microsoft’s new AI offering as part of its Microsoft 365 Suite. It will have several exciting features that organizations can leverage to make connections between content, data, and experts. Cortex will be able to surface knowledge that … Continue reading

3 Steps to Developing a Practical Knowledge Management Strategy: Step 3 Develop a Practical KM Roadmap

Guillermo Galdamez . August 4, 2020 . White Paper

There are three key questions to ask when developing a Knowledge Management (KM) strategy: where are you, where do you want to be, and how do you ensure you get there successfully? These are the three pillars crucial for the … Continue reading

5 Reasons Why Mergers and Acquisitions Need KM

EK Team . August 4, 2020 . White Paper

Many factors can impact the success of a merger and acquisition (M&A) transaction including economic uncertainty, proper target identification, accurately valuating a target, a stable regulatory and legislative environment, and a sound due diligence process. Due to the COVID-19 pandemic, … Continue reading