Blog Archives

Training and Organizational Design for a Federal Agency

The Challenge A US federal agency with a wide array of geographic distribution and responsibilities sought to better distribute learning events and resources to diverse professionals spread all over the United States. With a workforce of over 20,000 and millions … Continue reading

Knowledge Management Technology to Improve Learning Outcomes

Learning Ecosystems should be designed to not only present educational information, but to truly promote learning. There are many factors that improve learning outcomes within learning ecosystems, but two of those factors most strongly impacted by knowledge management technology are … Continue reading

The Top 5 KM Technologies

Knowledge Management (KM) is more important than ever. The great resignation is creating turnover unlike anything we have ever seen. How do we retain the knowledge of the workers who leave and quickly upskill new workers? This problem is even … Continue reading

IT Support Implementation for a Large Federal Bank

The Challenge A large federal bank managing over $100 billion worth of assets realized that their employees were unable to effectively do their job because they had to sort through copious amounts of content stored across multiple repositories. Specifically, the … Continue reading

System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance

The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading