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News related to Sustaining Adoption After Product Launch

Webinar: Driving Contact Center Cost Efficiency with Knowledge Management

Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading »

EK Launches KM Maturity Benchmark Self-Assessment

Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment.  EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading »

Upcoming Agile & Design Thinking Course Details Announced

Enterprise Knowledge (EK) has released the full course overview for the upcoming two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking. The first offering of the course will be held July 24th and 25th in Tysons Corner, Virginia. … Continue reading »

EK Teaming with KMI for New Agile & Design Thinking Certification

Enterprise Knowledge (EK) is teaming with the International Knowledge Management Institute (KMI) to offer a new certification course teaching KM practitioners how to leverage Agile, Design Thinking, and Change Management practices in the strategy, design, and implementation of Knowledge Management … Continue reading »

Wyatt and Peterson Presenting at Web Content Mavens

EK’s Rebecca Wyatt will be presenting alongside Tori Peterson of the National Park Service. The duo will speak about Big Content: Content Strategy to Facilitate Change Management on Wednesday, October 25, 2017 for the Web Content Mavens. Rebecca and Tori … Continue reading »

Brawdy and Wyatt to Speak at Change Management 2018 Conference

EK consultants Claire Brawdy and Rebecca Wyatt will be facilitating a workshop titled “Design Thinking to Co-Design Solutions” at the Change Management 2018 conference being held from March 25 – 28, 2018 in Las Vegas, Nevada. The workshop will provide … Continue reading »

Enterprise Knowledge Featured at Upcoming KMWorld 2017

Enterprise Knowledge (EK) is playing an extensive role at KMWorld and the associated conferences this year. In total, six EK KM Experts will be sharing their experiences and offering thought leadership at the events, occurring the week of November 6th, … Continue reading »