EK AMA – Why doesn’t my search work like Google?
Enterprise Knowledge is proud to announce a new series to Knowledge Cast called EK AMA. EK AMA takes a look at common questions Enterprise Knowledge receives from our clients and colleagues and provides an quick answer to them. In this … Continue reading
How To Optimize Search Relevance With Feature Signaling
When your users are looking for content, they rarely have time or patience with search. This often leads to frustration for both end users and those who control the search application. Users expect search to just “work” and then are … Continue reading
Fixing Enterprise Search, Part 2 of 2
In the final part of his two-part series on fixing enterprise search, Joe Hilger discusses the concept of action-oriented search, why it’s important, and how changing your mindset from one of “using search to find” to one of “using search … Continue reading
Fixing Enterprise Search, Part 1 of 2
In the first part of his two-part series on fixing enterprise search, Joe Hilger discusses some common misconceptions around “fixing” search for organizations. He describes the importance of looking beyond search engine tools to truly understand an organization’s search requirements and … Continue reading
Action-Oriented Search: A Better Approach to Making Enterprise Search Work
Joe Hilger delivered this presentation at the KM Showcase at the Sheraton Tysons Hotel, Tysons, VA on December 1, 2016. The event was hosted by the KM Institute and sponsored by Enterprise Knowledge. Presentation Overview Search is a critical component of … Continue reading
Action Oriented Search Workshop
The ability to search and find information is critical to every large enterprise. Have you spent money on search engines or KM tools like SharePoint and found that your employees won’t use the tool because they cannot find anything? More … Continue reading
Enterprise Knowledge Speaking at Upcoming KM Showcase
Enterprise Knowledge team members Zach Wahl, Joe Hilger, Angela Pitts, and Mary Little will all be speaking at the upcoming KM Showcase, presented by the Knowledge Management Institute. The KM Showcase is a mini conference covering a variety of … Continue reading