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Content related to What is a CCMS and Why Do I Need One?

Content Mastermind (Taylor’s Version): What Taylor Swift Can Teach Us About The Benefits of Repurposing Content

In January of 2025, Taylor Swift charted #1 on Billboard, breaking a record for most Number 1s on the Top Album Sales list with a new version of an almost six-year-old album. The 2025 repressing of Lover (Live from Paris) … Continue reading

How to Implement a Semantic Layer: A Proven Operating Model

As organizations invest in enterprise AI and knowledge intelligence, the semantic layer serves as a critical foundation for providing a consistent, contextual framework that connects data assets across multiple sources to enable shared understanding, interoperability, and more intelligent use of … Continue reading

Knowledge Portals: Manifesting A Single View Of Truth For Your Organization

Guillermo Galdamez, Principal Knowledge Management Consultant, and Benjamin Cross, Project Manager, presented “Knowledge Portals: Manifesting A Single View Of Truth For Your Organization” at the APQC 2025 Process & Knowledge Management Conference on April 9th, 2025. Galdamez and Cross delivered … Continue reading

Harnessing Institutional Knowledge to Enhance Employee Learning

Institutional knowledge loss erodes an organization’s effectiveness by neglecting critical collective wisdom and work previously produced by others. It is a challenge that is cumulative in its effect. The more time that goes by where an organization fails to protect … Continue reading

Leveraging Institutional Knowledge to Enable Innovation

In Greek mythology, the character Sysiphus is condemned to spend eternity pushing a boulder up a hill, only for the boulder to roll back down as soon as he nears the top.  When organizations lack capability to manage and preserve … Continue reading

Using Knowledge Management to Minimize the Costs of Departing Leaders

Institutional knowledge loss can take many forms, but one of its most common instances occurs when long-standing leaders and experts decide to step down and leave the organization. Departures arise as individuals look for new opportunities, retire, or as a … Continue reading