Improved Customer Service and Risk Management through KM
The Challenge At over 30,000 employees, this diverse insurance organization has business areas that widely vary in information maturity, some actively leveraging taxonomies while others used basic/unorganized tagging systems or simple folder structures. Even business areas with mature taxonomies were … Continue reading
EK to Speak at SLA Annual Conference
Two members of the EK team are speaking at the upcoming Special Libraries Association (SLA) Annual Conference, to be held virtually from August 3rd to13th. The SLA Annual Conference brings together special librarians and information professionals who want to explore … Continue reading
Investing in Development Standards: Code Review Best Practices (Part 5)
This blog series has covered multiple facets of development standards, from code quality and documentation to configuring virtual and containerized environments. In the previous blog, we discussed the benefits of code reviews to ensure your organization is delivering high quality, … Continue reading
Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading
EK Again Listed on KMWorld’s AI 50 Leading Companies
Enterprise Knowledge (EK) has been listed on KMWorld’s 2021 list of leaders in Artificial Intelligence, the “AI 50: The Companies Empowering Intelligent Knowledge Management.” This is the second year in a row EK has been included. To help spotlight innovation … Continue reading
Investing in Development Standards: Code Review Benefits (Part 4)
In this blog series, we have covered the benefits and recommendations for development standards at your organization as well as the code quality and processes that can enable your team to perform at a higher standard. Code reviews are a … Continue reading
Enterprise Knowledge to Host Upcoming Webinar on Employee 360 Views
Enterprise Knowledge COO Joe Hilger will moderate a webinar, The Art of Developing Valuable Employee Journeys, jointly hosted by EK and Semantic Web Company (SWC). The webinar will examine an emerging approach called Enterprise 360 – where organizations can implement … Continue reading
McCray, Fleury, and Sacoman to Speak at Upcoming Decoupled Days Web Conference On Real-time Collaborative Content Creation and Multichannel Distribution
Enterprise Knowledge Senior Developer Lisa McCray, CMS Solutions Architect Matt Fleury, and Developer Nick Sacoman will present at an upcoming web conference — Decoupled Days. Their presentation, Real-time Collaborative Content Creation and Multichannel Distribution, will include a real-time demo … Continue reading
Investing in Development Standards: Processes (Part 3)
As I mentioned earlier in this blog series, there are a huge number of development tools and frameworks available and each seems to have their own benefits and use cases. As part of your development standards, you may select a … Continue reading
Investing in Development Standards: Code Quality (Part 2)
As I recently discovered, adding code quality standards to established codebases is a great way to get into tussles with other team members — and it’s for good reason. Retrofitting standards to existing code can cause a significant amount of … Continue reading