Three Important Factors to Consider for Implementing Effective Content Management

Organizational change, although deeply beneficial, is no easy task. One particularly daunting task is initiating an effective content management effort that will be embraced by their users. Organizations often want to change their content practices, make it more findable, less … Continue reading

Enriching Knowledge Management Through Cultivating Communities of Practice

What Are Communities of Practice? You may have picked up a few new hobbies or pursuits during the COVID-19 pandemic, but have you done anything to nurture your existing professional interests and areas of expertise? A community of practice (CoP) … Continue reading

Upcoming Agile and Design Thinking Course

The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be virtually hosted on March 16-17, 2021. The full course overview and registration information can be found through the KMI event page. The … Continue reading

Sara Mae O’Brien-Scott to be Panelist at World Information Architecture Day Seattle

Sara Mae O’Brien-Scott, Senior Taxonomy and Ontology Analyst at Enterprise Knowledge (EK), will be a panelist for World Information Architecture (IA) Day Seattle 2021. World IA Day is an annual celebration focused on the practice and education of Information Architecture. … Continue reading

Taxonomy Implementation Best Practices

Have you ever found yourself wondering how to implement a taxonomy you’ve just designed or updated? You might have asked yourself, “How do I make this taxonomy work in SharePoint? In Salesforce? Oracle Knowledge Advanced?” You are not alone. Many … Continue reading

What is Information Scent, and How do I Design for It?

Information Foraging When developing search for a website or intranet, getting to know your end-users and their behavioral tendencies is critical in order to improve the relevancy of search results. Being able to predict how users interact with the site … Continue reading

Evaluating Knowledge Graphs for Search

The Challenge A national research organization wanted to determine the feasibility of building an organization-wide knowledge graph by building a knowledge graph proof of concept (POC), and evaluate the organization’s readiness to adopt knowledge graphs. The organization is one of … Continue reading

Common Mistakes Made When Selecting Knowledge Management Technology

Technology is fundamental for any organization seeking to increase its Knowledge Management (KM) maturity or ensure the success of its KM program. When technology is mindfully selected and implemented, it can provide exceptional KM benefits: technology can capture knowledge, store … Continue reading