Matt McDonald Joins EK as Chief Growth Officer
Matt McDonald has joined EK’s Leadership Team in the role of Chief Growth Officer. As the Chief Growth Officer, McDonald will lead EK’s strategy and business development in the Federal market, integrating his deep understanding of Public and Commercial Sector … Continue reading
EK Teaching Upcoming Agile & Design Thinking Certification for KMI
The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on March 1st and 2nd, 2022. The full course overview and registration information can be found through the KMI event … Continue reading
Designing Your Taxonomy to Fit Your Use Case: Advanced Taxonomy Use Cases (Part 2)
In my previous blog, I wrote about building a taxonomy for two foundational use cases – findability and navigation – that we commonly design for at EK. This blog will focus on two advanced, yet still common, taxonomy use cases. … Continue reading
EK’s Ivanov and Taylor to Speak At Upcoming Webinar On Content Management: “From Docs to Components”
Enterprise Knowledge Senior Content and Solution Architect Yanko Ivanov and Business Analyst Madison Taylor will present a webinar hosted by Drupal4Gov. Ivanov and Taylor will explore the journey from a traditional CMS as a tool for delivering complete web pages … Continue reading
Improving Product Documentation With a CCMS and a Knowledge Graph
The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading
Expert Analysis: Does My Organization Need a Graph Database?
As EK works with our clients to integrate knowledge graphs into their technical ecosystems, client stakeholders often ask, “Why should we leverage knowledge graphs?” and more specifically, “Do we need a graph database?” Our consultants then collaborate with stakeholders to … Continue reading
Wahl Interviewed on The Support Automation Show Podcast
Enterprise Knowledge CEO Zach Wahl was interviewed for the Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. In the podcast, Justin holds conversations with leaders in customer or employee support who are using technology to answer questions, … Continue reading
Top 5 EK Blogs of 2021
This year, EK employees published over sixty new pieces of thought leadership covering topics that range from taxonomy design to integrated change management to AI. Below are the top five most viewed blogs and white papers written by EK employees … Continue reading
Wahl Featured as Guest on Pioneer Knowledge Podcast
Zach Wahl, EK’s CEO, was recently featured on the Because You Need to Know podcast, produced by Pioneer Knowledge Services and hosted by Edwin Morris. Wahl discusses the reasons behind the boom of KM in recent years and details EK’s … Continue reading
Designing Your Taxonomy to Fit Your Use Case: Common Taxonomy Use Cases (Part 1)
At EK, we’ve designed countless taxonomies for our clients over the years. These taxonomies are reflective of each individual client’s content and needs, and provide direct business value. One of the keys to our success is that before we even … Continue reading