Author: EK Team

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EK Teaching Upcoming Agile & Design Thinking Certification for KMI

EK Team February 4, 2022 . News

The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on March 1st and 2nd, 2022. The full course overview and registration information can be found through the KMI event … Continue reading

EK’s Ivanov and Taylor to Speak At Upcoming Webinar On Content Management: “From Docs to Components”

EK Team January 25, 2022 . News

Enterprise Knowledge Senior Content and Solution Architect Yanko Ivanov and Business Analyst Madison Taylor will present a webinar hosted by Drupal4Gov. Ivanov and Taylor will explore the journey from a traditional CMS as a tool for delivering complete web pages … Continue reading

Improving Product Documentation With a CCMS and a Knowledge Graph

EK Team January 18, 2022 . Case Study

The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading

Expert Analysis: Does My Organization Need a Graph Database?

EK Team January 14, 2022

As EK works with our clients to integrate knowledge graphs into their technical ecosystems, client stakeholders often ask, “Why should we leverage knowledge graphs?” and more specifically, “Do we need a graph database?” Our consultants then collaborate with stakeholders to … Continue reading

Wahl Interviewed on The Support Automation Show Podcast

EK Team January 13, 2022 . News

Enterprise Knowledge CEO Zach Wahl was interviewed for the Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. In the podcast, Justin holds conversations with leaders in customer or employee support who are using technology to answer questions, … Continue reading

Top 5 EK Blogs of 2021

EK Team December 28, 2021 . Blog

This year, EK employees published over sixty new pieces of thought leadership covering topics that range from taxonomy design to integrated change management to AI. Below are the top five most viewed blogs and white papers written by EK employees … Continue reading

Designing Your Taxonomy to Fit Your Use Case: Common Taxonomy Use Cases (Part 1)

EK Team December 10, 2021 . Blog

At EK, we’ve designed countless taxonomies for our clients over the years. These taxonomies are reflective of each individual client’s content and needs, and provide direct business value. One of the keys to our success is that before we even … Continue reading

EK’s Hilger Guest on Upcoming Content Wrangler Webinar

EK Team November 9, 2021 . News

EK’s COO, Joe Hilger, will be a guest on an upcoming episode of ‘The Content Wrangler,’ titled “Knowledge Graphs and the Customer Journey.” In this episode of “From the Top,” Hilger will be joined by other experts to discuss the … Continue reading