User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading
Expert Analysis: When should my organization use auto-tagging? Part One
As EK works with our clients to design data models, including taxonomies and knowledge graphs, we often implement corresponding auto-tagging solutions to augment the organization and enrichment of unstructured content. In this blog series, two of our senior technical consultants, … Continue reading
EK’s Chris Marino to Present at This Year’s Data Architecture Online Event
Chris Marino, a Principal Solution Consultant at Enterprise Knowledge (EK), is a featured speaker at this year’s Data Architecture Online event organized by Dataversity. Marino will present his webinar “Learning 360: Crafting a Comprehensive View of Learning Content Using a … Continue reading
KM Strategy for a Multinational Software Company
The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading
EK Listed on AI 50 For Third Year in a Row
For the third year in a row, Enterprise Knowledge (EK) has been listed on KMWorld’s 2022 list of leaders in Artificial Intelligence, the AI 50: The Companies Empowering Intelligent Knowledge Management. KMWorld developed the annual KMWorld AI 50, a list … Continue reading
6 Key Considerations for Implementing a KM System
Enterprise Knowledge (EK) commonly engages with organizations that are seeking to improve their existing Knowledge Management (KM) technology stack and, in turn, desire a new solution that is better suited to their technical and business requirements. There are several possible … Continue reading
OmnichannelX 2021: How to Make Content a Maintainable Business Asset Through Structuring and Tagging
This presentation was delivered by Yanko Ivanov, Principal Solution Consultant, on June 9th at the international OmnichannelX 2021 web conference. In the presentation, Ivanov explores how componentized content combined with a rich taxonomy and ontology model enables a dramatic increase … Continue reading
EK’s Allison Blanning to Present at 2022 SLA Midwest Symposium
Allison Blanning, a Senior Knowledge Management Analyst at Enterprise Knowledge, is presenting at “Transformation of Librarianship,” a virtual conference organized by the Illinois, Indiana, Iowa, Michigan, and St. Louis Chapters of the Special Libraries Association (SLA) on Friday, June 10th. … Continue reading
Better Practices for Collaborative Knowledge Graph Modeling
As the scale and scope of the modern data ecosystem grows, we at EK see an increasing number of enterprises recognizing the potential for ontologies to make their data findable and usable throughout the organization. An ontology can provide robust … Continue reading
EK Teaching Upcoming Agile & Design Thinking Certification for KMI
The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on September 27th and 28th, 2022. The full course overview and registration information can be found through the KMI event … Continue reading