Investing in Development Standards: Code Review Best Practices (Part 5)

This blog series has covered multiple facets of development standards, from code quality and documentation to configuring virtual and containerized environments. In the previous blog, we discussed the benefits of code reviews to ensure your organization is delivering high quality, … Continue reading

Webinar: Driving Contact Center Cost Efficiency with Knowledge Management

Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading

EK Again Listed on KMWorld’s AI 50 Leading Companies

Enterprise Knowledge (EK) has been listed on KMWorld’s 2021 list of leaders in Artificial Intelligence, the “AI 50: The Companies Empowering Intelligent Knowledge Management.” This is the second year in a row EK has been included. To help spotlight innovation … Continue reading

Enterprise Knowledge to Host Upcoming Webinar on Employee 360 Views

Enterprise Knowledge COO Joe Hilger will moderate a webinar, The Art of Developing Valuable Employee Journeys, jointly hosted by EK and Semantic Web Company (SWC).  The webinar will examine an emerging approach called Enterprise 360 – where organizations can implement … Continue reading

McCray, Fleury, and Sacoman to Speak at Upcoming Decoupled Days Web Conference On Real-time Collaborative Content Creation and Multichannel Distribution

  Enterprise Knowledge Senior Developer Lisa McCray, CMS Solutions Architect Matt Fleury, and Developer Nick Sacoman will present at an upcoming web conference — Decoupled Days. Their presentation, Real-time Collaborative Content Creation and Multichannel Distribution, will include a real-time demo … Continue reading

Integrated Change Management Plan for Top Telecommunications Company

The Challenge Their Challenge: One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a … Continue reading